Apply on Employer Site

Miracle-Ear, Inc. · 2 weeks ago

Front Desk Receptionist/Office Manager

Mankato, MN

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Miracle-Ear is the largest independent Hearing Aid provider in the United States, and they are seeking a Front Desk Receptionist/Office Manager to join their growing team. The role involves providing exceptional customer service, managing patient appointments, and ensuring efficient patient care flow.

Health Care

Responsibilities

Greet each patient and potential patient in a positive, engaging and professional manner

Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty

Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines

Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills

Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance contract information. Balance accounts daily and monthly

Participate in all marketing efforts to include outbound phone calls to patients, mail recall letters, distribute patient comment cards, etc

Ensure the reception and waiting areas are well maintained