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Gifthealth · 3 weeks ago

Business Analyst – Pharmacy & Patient Experience Insights

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Gifthealth is revolutionizing healthcare by simplifying the process of managing prescriptions and health services. The Business Analyst, Pharmacy & Patient Experience Insights will analyze patient journeys, identify opportunities for improvement, and drive analytics to enhance patient experience and operational efficiency.

Health CarePharmaceuticalSoftware

Responsibilities

Analyze the full patient journey across pharmacy operations: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes

Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence

Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, resolution cycles, experience quality metrics, task volume, and throughput)

Use SQL and Python to develop repeatable analytics, operational models, and automated insights

Translate complex data into clear, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product

Build business cases and insight decks that highlight root causes, strategic opportunities, and measurable impact on patient outcomes

Work cross-functionally to define metrics and develop strategies that elevate the patient experience

Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling

Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives

Measure impact of operational experiments or product features, enabling data-driven decisions around scale and investment

Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine upstream workflows

Improve data quality across Looker, SQL models, and experience-related datasets

Champion experimentation, continuous improvement, and high-quality analytics practices

Qualification

SQLPythonLookerPredictive modelingData analysisProcess improvementOperational forecastingHealthcare experienceCommunication skillsStorytelling

Required

3–6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments

Strong expertise in SQL, Python, and Looker (or similar BI tools)

Demonstrated ability to identify trends, evaluate root causes, and derive insights that influence business outcomes

Outstanding communication and storytelling skills—able to convey complex patterns in a way that resonates with both operational and executive audiences

Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains

Comfort operating in fast-paced, high-growth environments where ambiguity is expected and ownership is essential