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CapMetro · 1 day ago

Engineer, Senior Network

Austin, TX

Full-time

Hybrid

Senior Level

6+ years exp

CapMetro is Austin's regional public transportation provider, dedicated to delivering safe, reliable, high-quality transportation. The Senior Network Engineer will provide expert support for all network technology, ensuring optimal performance and security of network systems while leading IT staff in technology projects.

Public TransportationTransportation

Responsibilities

Responsible for the management of wide area and local area network(s), maximizing network availability and systems utilization and ensuring adequate network security on a 24x7 basis

Anticipate internal and/or external business challenges and/or regulatory issues for process, product, or service improvements

Perform research, analysis and recommendations for products and services to meet new technologies, and upgrades as organizational needs change

Provide guidance to staff in the execution of assigned duties that support the information technology infrastructure

Review hardware and software specifications; evaluate bids and proposals

Implement and maintain the network security in conjunction with the Cyber Security Program Manager and makes recommendations for improvements

Responsible for the successful deployment of new network attached devices, including servers, and software

Perform tuning and capacity planning to enhance performance of the network

Perform system and user analysis to plan and implement short/mid-range hardware improvements

Perform system and user analysis to resolve complex system problems

Establish metrics to monitor all aspects of the network environment – health, capacity, performance, etc. according to industry standard best practices

Analyze monitors and optimize system/network performance

Solve unique and complex problems that have broad impact on the business

Provide input to supervisor for process change, enterprise system priorities and team goals

Manage maintenance and license agreements

Maintain hardware and software inventory

Lead the Network teams’ incident response efforts from the technology perspective and provides the content for the root cause analysis or incident tracking reports

Deal with vendors effectively to maximize value of network infrastructure to the business

Participate in the after-hours on call support rotation

Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported

Perform other position related duties as required and/or assigned

Qualification

Cisco networkingNetwork securityNetwork designMicrosoft ServerVirtualizationStorage Area NetworkCustomer serviceAnalytical skillsCommunication skillsProject management

Required

Bachelors in Computer Information Systems or related field. Relevant experience may be substituted on a year for year basis up to four (4) years

Six (6) years of progressively responsible IT experience in network and systems support with Cisco network certification, including four (4) years' experience supporting Cisco networking within a Microsoft Windows environment

Advance network and system security experience required

Customer service experience and working team concepts

Complex analytical and troubleshooting skills to resolve hardware, software, and network issues

Strong oral and written communication skills and ability to establish and maintain effective working relationships

Expert knowledge of server management practices and switched Ethernet networks, topologies, and protocols (TCP/IP)

Advance knowledge of telecommunications hardware and technologies

Ability to simultaneously manage disparate projects while maintaining high levels of support of existing systems

Ability to forecast hardware requirements or other analysis associated with the implementation of new information technology