Apple · 3 weeks ago
Operational Account Manager, Wallet & Apple Pay
Cary, North Carolina, United States
Full-time
Onsite
Senior Level
5+ years expApple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined, and now can’t imagine living without. We're looking for an operational account manager to join the Wallet, Payments and Commerce operations team, responsible for providing operational support and coverage for a defined set of banks and financial services partners.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
This role sits at the intersection of partnership management, business operations and execution, ensuring partners including payment networks, card issuers and payment processors can operate seamlessly at scale, and consistently meet high levels of performance. The ideal candidate is organized, analytically minded, and thrives in cross-functional environment
Serve as the primary operational point of contact for a defined set of financial services partners
Drive adoption of features by analyzing metrics and uncovering opportunities
Collaborate with cross-functional teams to unblock technical challenges and improve partner integration
Translate partner, customer and operational requirements and feedback into workflows and product recommendations
Monitor and manage partner metrics, performance and exceptions
Lead operational reviews with partners to ensure alignment on priorities and performance
Qualification
Required
Minimum of 5 years experience in digital wallet, payments operations and banking partner management
A passion and curiosity for solving complex operational challenges
Deep knowledge of the payments ecosystem, regulations and industry standards
Ability to identify what matters with partners, working closely to drive mutual success
Ability to think strategically and implement tactically, a persistent attention to detail, and a high level of comfort in cutting through ambiguity
Preferred
Strong analytical skills with the ability to translate data into actionable insights
Adept at synthesizing technical issues and communicating effectively with both technical and business stakeholders cross functionally
Comfortable using AI and automation tools to scale operational support and improve efficiency across a growing partner portfolio
Experience and comfort presenting to senior leaders and large audiences about technical and non-technical materials
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase