Samsung Ads · 1 month ago
Junior IT Desktop Support
565 Great Northern Way, Vancouver, Canada
Full-time
Hybrid
Entry Level
$60K/yr - $73K/yr
1+ years expSamsung Ads is a part of Samsung Electronics Canada, and they are seeking a Junior IT Desktop Support. The role involves providing technical assistance to employees, managing support tasks, and ensuring compliance with IT policies and procedures.
Marketing & Advertising
Responsibilities
Maintain the highest-level customer service, providing technical assistance to employees
Assign tasks to the Support Team using a ticketing system
Respond to inquiries from onsite and remote employees
Learn fundamental operations of software, hardware, and equipment
Familiarize yourself with helpdesk policies, services, and IT department systems
Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
Support purchasing of consumable needed for the office per supervisor request
Other duties as assigned by the Senior Network and Infrastructure Manager
Qualification
Required
Bachelor's degree in Technology or post-secondary technical education
Relevant IT certifications would be an asset
1+ years of related experience
Proficiency in Microsoft Office applications
Windows 10/11, Linux Desktop (Ubuntu), MacOS
Windows Server 2016+, Linux Server (RHEL, Ubuntu, CentOS, etc.)
Virtualization software: VMware Deployment, Setup, Troubleshooting
Microsoft Active Directory, User account management
MS SharePoint, MS Exchange
PC/MacOS Image creation/deployment (SCCM, JamF, Rudder)
Interpersonal skills and ability to work with others; professional demeanor, friendly presence and helpful attitude
Ability to problem-solve and to visualize a problem or situation and think abstractly to solve it or think around problems and come up with creative solutions
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Preferred
Experience with physical installation of servers and network equipment
Benefits
Group Savings Matching Program
Employer Paid Flexible Health & Dental Coverage from day one
Wellbeing PTO days
Employee Purchase Program – discounts on all Samsung products!
Professional Development Opportunities and 24/7 Access to Samsung U
Employee Referral Program- we want great talent like you!
Company
Samsung Ads
Samsung Ads helps consumers discover relevant content and brands across Smart TVs, mobile, and desktop.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Lauterbach
Head Of Business Operations
Recent News
2025-12-16
2025-12-15
Company data provided by crunchbase