Percepta · 3 weeks ago
Pro Sales Customer Care Representative (INTERNAL)
Dearborn, MI
Full-time
Onsite
Entry Level
1+ years expPercepta is a company dedicated to delivering first-class service across various markets. As a Pro Sales Customer Care Representative, you will be responsible for providing excellent customer service, responding to inquiries, and supporting dealers and vehicle owners with accurate information.
Customer ServiceOutsourcing
Responsibilities
Perform all Customer Care responsibilities with consistent reliability
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:
Accurately respond to customer inquiries
Document customer contacts
Initiate outbound contacts as appropriate
Provide online support for applications
Utilize available resources to respond to internal and external customer inquiries
Help identify process improvements and best practices for the team
As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager
Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance
Adhere to and support all Percepta and client initiatives and company policies and procedures
Attend and participate in team meetings
Act as a mentor to less experienced teammates which include:
Training new team members
Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader
Demonstrate leadership capabilities
Complete training courses as directed by Operations and/or Training
Complete additional tasks and projects as needed
Qualification
Required
High school diploma required
1 – 2 years of customer service experience required; does not need to be in a call center position
Computer skills: experience working with multiple programs, ability to type
Excellent customer service ability
Ability to maneuver through various systems to provide the dealer with accurate information
Displays professionalism and a positive attitude
Ability to effectively communicate with customers, managers, and co-workers
Strong written and oral communication
Time management and organizational skills
Willingness to take on new assignments
Reliability
Ability to multitask
Preferred
College degree preferred or equivalent work experience required
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
Company data provided by crunchbase