Apply on Employer Site

Prototek Digital Manufacturing · 4 hours ago

Project Manager

Rancho Cordova, CA

Full-time

Hybrid

Senior Level

$90K/yr - $100K/yr

5+ years exp

Prototek Digital Manufacturing is a leading national provider of digital based manufacturing services. The Project Manager will manage large volume business accounts, ensuring a positive customer experience from project review to post-project support while coordinating work across multiple business units.

Consumer Goods

No H1B

U.S. Citizen Only

Responsibilities

Deliver outstanding customer service leading to deep business relationships, trust, collaboration, and sustained volume of business

Serve as named customers’ main point of contact for customer service, RFQ and order follow up, account planning, production status and priorities, quality actions, follow on work, and overall specific customers’ account management across the company

Maintain strong business relationships with key decision makers and influencers within assigned accounts; use networking skills to grow contact portfolio within assigned accounts and document customer interaction within specified CRM

Sustain repeatable business volumes leveraging customer part lists, standard pricing, blanket orders, long term agreements

Identify and document customer roadmaps for future growth leading to clear forecasting and understanding of customer budget and demands. work cross-functionally to ensure company is aligned with customer road map and set courses for success in gaining share

Research, question, and understand customer total needs and annual budget to identify opportunities to gain share of wallet

Recommend best combination of technologies, materials, processes, etc. based on project, budget, and timeframe requirements

Prepare quotes by studying 2D prints, CAD files, and other documentation; leverage instant quoting tools and collaborate with estimating and operations personnel to confirm quote specifications as needed

Collaborate with supporting team members for quote preparation and customer service requests as needed

Utilize effective pricing strategies to meet company revenue and profitability goals

Collaborate with production team to manage customer timeframes in conjunction with the production capacity across multiple business units

Monitor manufacturing progress for critical deliveries, identify the need for issue escalation, and recommend alternative solutions

Verify completed projects against predetermined quality standards to ensure customer satisfaction

Initiate, support, and implement continuous improvement activities to reduce overall costs, improve quality and improve cycle times to further delight and retain customers

Remain highly informed of industry trends, market activities, and industry competitors to gain experience and identify opportunities for company growth

Other duties as assigned

Qualification

Manufacturing knowledgeCustomer relationship managementProject managementContinuous improvement methodologiesComputer literacyNegotiation skillsPresentation skillsEffective communicationOrganizational skillsProblem-solving skillsAttention to detail

Required

Degree in Business, Manufacturing, Engineering, Design, or related field required

5 + years in project management or program management roles serving customer deliveries

2+ years' experience in traditional and/or additive manufacturing required

Proficient knowledge of project management discipline

Proficient knowledge of manufacturing services including metal fabrication and additive technologies for all uses

Proficient knowledge of industry materials, applications, and technologies

Proficient knowledge of reading designs, prints, and other technical drawings/files

Proficient relationship management skills

Proficient negotiation and presentation skills

Proficient knowledge of general business practices

Basic knowledge continuous improvement methodologies and tools

Proficient computer literacy, including Microsoft Office, CRM, ERP and CAD related software

Demonstrate effective written and verbal communication skills to tactfully manage interactions with customers and colleagues

Organize, prioritize, and manage multiple simple to medium complexity projects in a cross-functional environment

Grasp intermediate concepts, anticipate possible problems, and generate creative approaches with high-level problem-solving skills

Exercise sound judgment in ambiguous situations when time is critical

Demonstrate initiative and personal accountability to meet work demands, work effectively under pressure

Demonstrate motivation and adaptability to achieve individual and company goals

Take a strong focus to accuracy and detail of work

Ability to sit for extended periods of time

Ability to use hands and fingers to operate computer and handle/feel small and large parts

Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus

Ability to lift up to 35 lbs occasionally throughout work week

Noise conditions in production areas can be moderate to extreme, PPE required and provided

Production areas may contain fumes or airborne particles, PPE provided upon request

Occasionally requires time pressures, urgent situations, and frequent rerouting of tasks

1st shift work schedule, Monday – Friday with a minimum of 8 hours per day

Occasionally requires irregular schedule/overtime

Remote work available upon approval and completion of training

Occasional local and overnight travel 20% or less to meet with key customers

Preferred

1+ years' experience in project management/customer service within the manufacturing industry

Benefits

Career advancement opportunities

Flexible Schedule

Competitive pay scale

Paid time off (PTO) starting at 80 hours with annual increase for each year of service

9 paid Holidays annually

Education reimbursement program

Health, dental, vision, life and short-term disability insurance

Company paid life and long-term disability insurance

Employee Assistance Program (EAP)

401(k) match: 100% of 3% and 50% for 4% and 5%

Company

Prototek Digital Manufacturing

Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, additive manufacturing, modeling, and assembly services.

Founded in 1987

Contoocook, New Hampshire, US

201-500 employees