Optum ยท 2 weeks ago
Director Software Engineering - Hybrid in MN or Remote
Eden Prairie, MN
Full-time
Hybrid
Director/Executive
$132K/yr - $227K/yr
10+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The company is seeking a visionary and strategic leader to drive the enterprise-wide call center self-service transformation, focusing on AI and automation to enhance capabilities. This role involves strategic leadership, business engagement, and overseeing cross-functional development teams to deliver impactful outcomes.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Serve as the enterprise thought leader for Call Center self-service strategy, championing a culture of digital enablement and user empowerment
Define and evolve the self-service vision, aligning with enterprise goals and customer experience priorities
Identify and implement AI and automation opportunities to enhance Call Center self-service capabilities across platforms
Collaborate with data science and engineering teams to integrate intelligent solutions into self-service offerings
Translate business needs into clear value propositions and prioritize initiatives based strategic alignment
Develop and maintain a dynamic, value-driven self-service roadmap
Oversee execution through a dotted-line matrix of development teams, ensuring timely delivery and measurable impact
Develop AI-assisted training content for data product owners, including interactive guides and smart documentation
Coordinate meetings, transitions, and onboarding using AI to track tasks, surface blockers, and optimize collaboration
Qualification
Required
Undergraduate degree
10+ years of experience in self-service transformation or enterprise technology leadership within a contact center
Experience influencing or managing cross-functional teams in a matrixed environment
Proven track record of leading self-service or automation initiatives at scale
Solid understanding of AI/ML applications
Exceptional stakeholder engagement and communication skills
Preferred
Experience leading a matrix driven organization
AWS connect
Genesys on Prem Contact Center
Proven knowledge on technology such as Java or Python
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase