Customer Service Representative jobs in United States
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Galileo Financial Technologies · 2 hours ago

Customer Service Representative

positionSandy, UT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $20/hr

Galileo Financial Technologies is a financial technology company that provides innovative software products and services for Fintechs. They are seeking a Customer Service Representative to deliver exceptional service by addressing customer inquiries related to debit card transactions and other services, while also contributing to special projects as needed.

BankingDecentralized Finance (DeFi)FinanceFinancial ServicesFinTechIT ManagementLendingPayments

Responsibilities

Assisting our customers with issues that they may be having with their accounts and creating an amazing experience
Understanding and evaluating customer questions in a 1-call resolution
Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers

Qualification

Call Center experienceBilingual in SpanishIndividual performanceCustomer empathyProblem-solving

Required

Prior Call Center experience
Strong individual performance
A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task
Thorough and accurate in all you do so the customer and agent have the correct information
Must be able to pass a criminal background check
Bilingual in Spanish preferred

Preferred

Bilingual Candidates who are fluent in Spanish and English
Call Center Background - 30 to 60 calls

Benefits

This role may also be eligible for a bonus and/or long term incentives.
All roles are eligible for competitive benefits.

Company

Galileo Financial Technologies

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Galileo (SoFi's Tech Platform) is a leading fintech platform that provides modern core banking and payments infrastructure.
dateFounded in 2001
location
Salt Lake City, Utah, USA
people-size1001-5000 employees
web-link
https://www.galileo-ft.com

Funding

Current Stage
Late Stage
Total Funding
$85.3M
Key Investors
AccelMercato Partners
2020-04-07Acquired
2019-10-17Series A· $77M
2014-08-06Series A

Leadership Team

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Kurt Fenstermacher
Director, Software Engineering
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Recent News

Accel
Accel Portfolio -Galileo.
2025-12-10
PYMNTS.com
Southwest and Galileo Bring Rewards to Debit’s Doorstep
2025-11-07
PYMNTS.com
60% of Debit Cardholders Turn Direct Deposit Into Loyalty
2025-11-07
Company data provided by crunchbase