Merkle · 1 day ago
Technical Implementation Lead, Qualtrics
New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$113K/yr - $183K/yr
10+ years expMerkle is seeking a Technical Implementation Lead to develop strategies for implementing Qualtrics platforms and features to maximize investment value. The role involves leading enterprise-level implementations, managing data integrations, and ensuring client satisfaction through effective communication and training.
AdvertisingMarketing
Responsibilities
Understand a client’s business goals and translate them into scalable Qualtrics solutions
Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view
Design survey architectures, data models, workflows, and integrations that align with client objectives
Ensure solutions are efficient, maintainable, and follow best practices
Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics)
Translate complex technical concepts into clear, actionable insights
Collaborate with cross-functional teams to align technology, people, and processes
Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic
Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services
Write custom scripts (e.g., JavaScript for survey customization or Python for automation)
Work directly with clients to gather requirements and present technical solutions
Collaborate with project managers, engineers, and business analysts to ensure successful project delivery
Educate clients on Qualtrics capabilities and best practices
Drive strategic planning and execution across multiple projects
Maintain rigorous attention to detail and ensure timely follow-ups
Manage competing priorities with precision and accountability
Practice active listening and communicate with clarity and empathy
Navigate difficult conversations with professionalism and confidence
Maintain a positive tone and build trust with stakeholders
Test and validate survey logic, data flows, and integrations before go-live
Troubleshoot complex platform issues and optimize performance
Recommend improvements to enhance user experience or reporting accuracy
Assess whether proposed solutions fit within budget, time, and technical constraints
Identify potential risks and recommend mitigations
Train clients and internal teams on using Qualtrics effectively
Create documentation, architecture diagrams, and configuration guides
Champion the customer’s needs and advocate for their success
Own the customer experience end-to-end, ensuring satisfaction and long-term value
Demonstrate empathy, follow-through, and a proactive approach to problem-solving
Take personal accountability for outcomes and team success
Qualification
Required
10+ years in leading complex technical programs, ideally in a services company or SaaS environment
Strong communication — able to explain technical details to non-technical stakeholders
Strategic thinking — aligning technology with business outcomes
Project management and client relationship skills
Experience with Qualtrics or similar survey platforms in enterprise implementations
Preferred
BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience
Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules
Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python
Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Company
Merkle
Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs.
10001+ employees
H1B Sponsorship
Merkle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (67)
2023 (58)
2022 (56)
2021 (85)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$123.54MKey Investors
TCV
2016-08-08Acquired
2016-03-08Series Unknown· $10M
2015-08-14Series Unknown· $5.67M
Leadership Team
Amanda Gessert
Senior Vice President, Analytics
Jen Todd Gray
SVP, GM Promotions & Gamification / Head of Experience Creative
Recent News
2025-09-17
Company data provided by crunchbase