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Redirect Health · 2 weeks ago

Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Redirect Health is focused on making healthcare affordable for small businesses and individuals. The Business Analyst in Customer Success will turn data into actionable insights to help retain clients and improve operational efficiency.

Hospital & Health Care

Growth Opportunities

Responsibilities

Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams

Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes

Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making

Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams

Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities

Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams

Improve: Retention predictability, operational efficiency, and visibility into client and member health

Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders

Delivering high-quality, reliable dashboards and insights that teams trust and use

Approaching ambiguous data with structure, curiosity, and strong analytical judgment

Consistently improving visibility, efficiency, and decision-making across Customer Success

Success in this role is measured by: Accuracy, quality, and adoption of reports, dashboards, and analyses

Timely delivery of decision-ready insights and performance views

Satisfaction of Customer Success leadership and cross-functional partners

Demonstrated impact on retention predictability, client risk visibility, and operational efficiency

Qualification

Data analysisBusiness analysisDashboardsCRM systemsAnalytics toolsCommunicationCollaborationProblem-solvingOwnership

Required

5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights

Enjoys simplifying complex problems, designing workflows, and improving how work gets done

Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and follow-through

Can explain insights and recommendations in a way that resonates with CS leaders, frontline teams, and cross-functional partners

Comfortable working cross-functionally with Customer Success, Finance, Claims, Care Logistics, Product, and Data Operations in a fast-paced environment

Is motivated by helping Customer Success teams succeed — improving renewal predictability, surfacing risk earlier, reducing friction, and ultimately improving member and client experiences