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Rockland Trust · 2 weeks ago

Retail Branch Administration Intern

Rockland, MA, United States

Internship

Onsite

Intern

$17/hr - $17/hr

Start in 2026 Summer

Rockland Trust is a financial institution looking to provide valuable internship opportunities. The Retail Branch Administration Intern will assist the Branch Administration Department in supporting the Branch system and ensuring accurate tracking of sales and service reports while gaining real-life work experience and professional skills.

Payments

Responsibilities

Provide support to Retail Data Administrator with data retrieval, data entry and research to generate the monthly sales and service reports

Working collaboratively with the Retail Sales Manager and the Retail Salesforce Administrator assists in testing and evaluation of new reporting through Salesforce for Retail Branches

Assist in processing invoices received in the department

Under direction of Branch Sales Manager and Retail Data Administrator, assists with preparation of monthly Branch Sales Reports for the District Branch Sales meetings

Assists with Creation and updates of PowerPoint slides for presentation and periodically presents this information to the Branch District Meeting on behalf of Branch Sales Manager

Assists in consolidating and producing orders for personalized branch related supplies

Assists Branch Sales Manager with Customer Experience database management via the distribution and daily monitoring of incoming experience cases to ensure that follow-up and resolution is provided to close calls

Assist Branch Sales Manager in Sales and Customer Experience Campaign reporting and to all branch personnel including daily/weekly updates against goals and effective consolidation and communication of best practices through multiple input sources (email, meeting notes, etc)

Provide assistance in administrative data support and reporting on Quality Loop Customer Survey Data, JD Power Customer Satisfaction quarterly wave results and competitive data research

Provide supporting data, tracking and create presentation slides under the direction of Retail Data Administrator and Retail Sales Manager to support bank wide Branch Manager, Banker, and Teller Manager offsite meetings as well as supporting bank wide initiatives and training

Qualification

Advanced ExcelPowerPointMicrosoft WordSales orientationCustomer serviceWritten communicationVerbal communication

Required

Strong written and verbal communication skills

Demonstrate sales and data oriented personality and maintain a professional appearance

Intermediate Microsoft Word skills

Must be able to effectively interact with other departments as well as internal/external customers in order to resolve staffing issues

Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members

Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs