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University of Illinois Urbana-Champaign · 5 hours ago

Technical Support Specialist (Contract)

Chicago, IL

Contract

Hybrid

Entry Level

$62K/yr - $65K/yr

2+ years exp

The University of Illinois Urbana-Champaign is a leading research institution located in Chicago, Illinois. They are seeking a Technical Support Specialist to apply user-centric design principles and provide technical support for online training systems, ensuring usability and accessibility in web applications and learning management systems.

Higher Education

No H1B

Responsibilities

Perform analysis on user interaction with web applications, websites, learning management systems, and mobile applications

Test and identify design elements, application behavior, screen navigation that help create intuitive and well-designed user interfaces for applications

Assist the information training system coordinator support technology needs for the Office of Learning & Professional Development as needed

Assist in providing end-to-end technical support and problem resolution for participant users of online child welfare related training

Assist in project management initiatives, including monitor and evaluate work products of team members for quality and adherence to standards, and best practices to stay up to date on technologies, standards, and usability and design techniques

Support the team’s effort to comply with state and federal mandates such as Title II ADA guidelines

Apply principles of user centric design to develop the best possible user experience

Communicate ideas, requirements, application behavior, and design concepts through written and verbal communications including presentations, mockups, and interactive prototypes

Collaborate and/or partner with the design team to identify, analyze, refine, and develop online curriculum solutions

Use principles and best practices of website design and development to ensure that course content designs are accessible and meet state accessibility laws

Other duties as assigned that are reasonably within the scope of duties enumerated above

Qualification

User-centric designELearning resourcesArticulate StorylineOnline curriculum developmentTechnical supportWCAG 2.1 guidelinesProject managementResearch skillsCommunicationProblem-solving skillsWork independently

Required

High school diploma or equivalent

Two (2) years of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years)

Knowledge and/or the ability to learn and research the ADA online education requirements (strong understanding of WCAG 2.1 level AA guidelines)

Ability to manage multiple projects simultaneously

Excellent communications skills to effectively interact with internal and external collaborators and clients

Excellent problem-solving skills to address difficult, complex issues

Ability to work independently and to exercise good judgment and discretion in the performance of all work assignments

Proficiency in LMS's, online web design, online curriculum development, instructional design

Preferred

Experience assessing training needs and developing related content

Experience with eLearning resources and authoring tools or closely related field

Strong project analysis, and research skills

Proficiency in Articulate Storyline software, Camtasia, Vyond, and Adobe Creative

Benefits

Health

Dental

Vision

Life Insurance

Retirement Plan

Paid time Off

Tuition waivers for employees and dependents

Company

University of Illinois Urbana-Champaign

The University of Illinois Urbana-Champaign is dedicated to building upon its tradition of excellence in education, research, public engagement and economic development.

Founded in 1915

Champaign, IL, US

10001+ employees