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The Standard · 3 weeks ago

Benefits Enrollment Counselor

United States

Full-time

Remote

Mid Level

$25/hr - $33.29/hr

3+ years exp

The Standard is a company focused on making a difference in the lives of others, and they are seeking a Benefits Enrollment Counselor to join their Enrollment Success Team. This role involves guiding employees through the benefits enrollment process, providing education and support, and ensuring a seamless enrollment experience.

FinanceFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Support inbound, scheduled, and outbound calls in a fast-paced call center environment

Guide employees through benefit enrollment process for core and voluntary

Educate employees on available benefits using clear explanations and relatable examples

Deliver client-facing presentations via webinars to educate and inform employees

Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented

Maintain confidentiality of participant information in compliance with HIPAA and company standards

Actively listen and respond to employee questions with clarity, empathy, and professionalism

Provide seamless experiences by communicating next steps and resolving inquiries effectively

Participate in ongoing training and development to stay current on products and process updates, while applying coaching feedback to improve customer engagement and deliver proactive customer support

Collaborate with team leads and managers to ensure smooth and successful enrollment processes

Other duties as assigned

Qualification

Microsoft Office SuiteLifeHealth Insurance LicenseCommunication skillsBenefits counseling experienceCall center experienceBilingual proficiencyActive listeningAdaptability

Required

High school diploma or equivalent

Minimum of three (3) years in benefits, insurance, or call center environment

Active and Continuous Life and Health Insurance License; continued education in states where it is required

Excellent verbal and written communication skills, with strong active listening ability

Demonstrated ability to manage multiple tasks simultaneously while maintaining precision and accuracy; actively achieving goals set with manager

Comfortable working in a dynamic, phone-based environment

Proficiency with Microsoft Office Suite and enrollment platforms (e.g., Selerix, Employee Navigator, ADP)

Commitment to confidentiality, professionalism, and data security

Adaptable and receptive to feedback in a fast-changing environment

Preferred

Associate degree

Prior experience in employee benefits counseling or enrollment services

Bilingual proficiency to support a diverse employee population

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

Company

The Standard

Glassdoor3.8

The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.

Founded in 1906

Portland, Oregon, USA

5001-10000 employees