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West Star Aviation, LLC · 3 weeks ago

Program Manager, Avionics Install

Chattanooga, TN

Full-time

Onsite

Mid, Senior Level

West Star Aviation, LLC is the fastest growing maintenance repair organization in the industry, committed to providing personal and professional growth opportunities for employees. The Avionics Install Manager will oversee shop processes, manage employees, and ensure adherence to safety and quality standards while delivering excellent customer service.

Airlines/Aviation

Responsibilities

Under minimal supervision, exercise discretion and sound business judgment to deliver an on time and squawk free customer service experience while adhering to all regulatory, safety, quality, and company standards

Hire, assess, and develop employees at various skill levels to perform work in accordance with all applicable procedures and standards

Review available manpower by skill and shift to plan short and long-term training needs along with hiring goals for an optimized workforce

Engage employees for feedback on improvement opportunities or other job related needs to enhance the work environment and remove obstacles

Partner with all departments to develop the workflow from pre-planning to aircraft delivery

Communicate status updates during routine operational meetings and attend customer meetings as required

Perform project-based planning to assign manpower, identify, and prepare a recovery plan addressing any potential risks, schedule changes, or other constraints

Ensure all work is performed with the highest level of technical knowledge, in accordance with company and regulatory procedures, repair station manual, safety and quality standards

Promote and hold employees accountable for a safe work environment to include proper use of all PPE, operation of support equipment, and general housekeeping

Perform normal employee management tasks such as reviewing and approving time off requests, labor charges and expense reports; conduct quarterly performance pulses; provide regular coaching for performance and team developmental opportunities, share positive feedback and all other general employment matters such as hiring, training, conflict resolution, establishing work schedules, overtime assignments

Develop positive relationships with peers to foster effective communication and teamwork for employees and customers alike

Review material purchases, billing invoices, and labor charges to determine cost/profitability. Communicate regularly with Billing to review and sign all final invoices

Perform other related job duties as assigned

Effectively and clearly communicate (i.e., speak, write, read) in English

Manage both cockpit and cabin retrofit modifications while ensuring that the work performed meets safety, quality, and efficiency standards; for example, Pro Line 21 Advanced, Primus Elite, Venue and Ovation CMS, Starlink, Gogo, Viasat, etc

Work with both the Quality and Engineering departments to review certification path and follow-up on data release, approvals, etc. to facilitate necessary return-to-service paperwork

Monitor both internal and external communication and respond promptly, as required; expect a high volume of email and verbal communication in this role

Attend monthly KPI meetings with the VP General Manager and FP&A Analyst to speak about the previous month’s financial performance for the Avionics Install department

Work closely with Airframe Project Managers to communicate any constraints, customer requirements (e.g., completion wiring diagrams), and overall progression / status for a given Avionics Install project

Qualification

Aircraft avionics processesSupervisory skillsProject-based planningContinuous improvementTechnical knowledgeCommunication skillsTeamworkConflict resolution

Required

Advanced knowledge of aircraft avionics processes

Supervisory abilities

Solid supervisory skills

Ability to get along with other employees and customers

Experience in managing shop processes, schedule, employees, and operations

Ability to develop and implement best practices methodology

Experience in continuous improvement and process-based culture

Ability to exercise discretion and sound business judgment

Ability to communicate effectively and clearly in English (speak, write, read)

Experience in managing cockpit and cabin retrofit modifications

Ability to work with Quality and Engineering departments

Experience in monitoring internal and external communication

Ability to attend monthly KPI meetings and discuss financial performance

Experience in collaborating with Airframe Project Managers

Benefits

Medical

Dental

401K match

Time off accruals

Weekly pay days

Company

West Star Aviation, LLC

West Star Aviation specializes in airframe repair and maintenance, engine repair and maintenance, major modifications, avionics installation and repair, interior refurbishment, paint, parts, surplus avionics sales, window repair and accessory services.

Founded in 2002