Communications and Content Manager jobs in United States
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First Due · 1 month ago

Communications and Content Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date5+ years exp

First Due is looking for a driven and passionate Communications and Content Manager to enable all of their customers. This role owns user-enablement communications including product release announcements, system alerts, critical notifications, and customer email campaigns, ensuring that first responders receive accurate, actionable information when it matters most.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
badNo H1Bnote

Responsibilities

Own and execute First Due’s client-facing communications strategy to users
Create, manage, and distribute user-enabled communications including product releases, feature announcements, and platform updates
Draft and deliver critical alerts and system notifications with a focus on clarity, accuracy, and timeliness
Develop and manage ongoing customer email campaigns, newsletters, and targeted communications
Translate technical product updates into clear, actionable messaging for first responder audiences
Manage communication schedules, content calendars, and send cadence across multiple channels
Segment audiences to ensure relevant messaging reaches the appropriate users and roles
Partner cross-functionally with Product, Support, Training, Sales, and Marketing teams to align messaging and timing
Ensure all communications maintain consistent tone, branding, and alignment with First Due’s mission
Monitor engagement metrics and user feedback to continuously optimize communication effectiveness
Serve as the internal subject-matter expert for client communications and content standards
Represent the voice of first responders by ensuring communications support operational readiness and customer success

Qualification

Public Safety experienceCommunications managementEmail campaign managementWritten communication skillsProject management skillsMultitaskTranslating technical informationOrganizational skillsAttention to detail

Required

Extensive experience working with or supporting Public Safety agencies
5+ years of experience in communications, content management, customer communications, or related roles
Exceptional written communication and editing skills with strong attention to detail
Experience managing customer-facing email campaigns and large-scale communications
Ability to manage multiple initiatives simultaneously in a fast-paced environment
Strong organizational, project management, and prioritization skills
Ability to translate complex or technical information into clear, concise messaging

Benefits

Competitive pay
Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
A fully remote workplace
A technology stipend
Opportunities for advancement
Other benefits and perks that sets our team apart

Company

First Due

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First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
dateFounded in 2016
location
Garden City, New York, USA
people-size201-500 employees
web-link
https://www.firstdue.com

Funding

Current Stage
Growth Stage
Total Funding
$356.77M
Key Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed

Leadership Team

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Andreas Huber
Co-Founder & CEO
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Rami El-choufani
Co-Founder, COO & Head of Product
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Company data provided by crunchbase