IT Service Desk Coordinator (Troy, MI) jobs in United States
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BeneSys, Inc. · 2 weeks ago

IT Service Desk Coordinator (Troy, MI)

positionTroy, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $22/hr

BeneSys, Inc. is seeking an IT Service Desk Coordinator who will provide level 1 support to internal users and external clients. The role involves handling various support tasks, including ticket management and customer service in a fast-paced environment.

IT Management
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H1B Sponsor Likelynote

Responsibilities

Account “lock-outs”
Password Resets
Desk Moves
Provide Phone Support
Ticketing System Support
Review submitted tickets
Triage and resolve tickets when possible
Accurate ticket “coding”
Ticket dispatching
Provide “walk-up” support
Provide “how-to” support
Work closely with team members
Provide “first contact” support of incoming requests to the Service Desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely and effective resolution of Users reported issues
Escalate incidents (tickets) with accurate documentation to suitable next level teams, when required
Record, track, and document the Service Desk incident (ticket) within the Service Desk application/tool
Contribute to the knowledgebase as needed
Provide suggestions for continual improvement
Prioritize incidents (tickets) and service requests according to defined processes
Regular and predictable attendance is an essential function of this job

Qualification

Customer service orientationTroubleshooting skillsProblem solving skillsBasic computer hardware knowledgeDocumentation skillsMulti-taskingPoliteCourteousDependabilityCommunication skillsTeam collaboration

Required

Basic knowledge of computer hardware, including desktops and laptops
Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)
Basic typing skills
Polite and courteous
Exceptional customer service orientation
Ability to stay calm and execute tasks in a high-pressure environment
High level of dependability and punctuality is required
Strong documentation skills
Good written and oral communication skills
Excellent problem solving and troubleshooting skills
Experience working in a team-oriented, collaborative environment

Benefits

15 days Paid Time Off (PTO) during first full calendar-year of service
12 paid holidays
3 days paid bereavement
Up to 20 days paid jury leave
Medical, dental, and vision insurance, with option for dependent coverage
Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
401k with employer match
Tuition reimbursement program
Career development opportunities
Referral bonus for all successful full-time referrals
Annual opportunities for increases

Company

BeneSys, Inc.

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BeneSys is a team of dedicated Taft-Hartley Trust Fund Specialists. BeneSys understands the nuances of Taft-Hartley benefit plans.
dateFounded in 1979
location
Troy, Michigan, USA
people-size501-1000 employees
web-link
https://benesys.com

H1B Sponsorship

BeneSys, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Tenex Capital Management
2018-10-05Private Equity
2014-04-01Acquired

Leadership Team

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Edward Wolyniec
Chief Executive Officer
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Company data provided by crunchbase