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Compugen Systems, Inc. · 2 weeks ago

Field Technician Lead

Syracuse, NY

Full-time

Onsite

Senior Level

$30/hr - $45/hr

Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. They are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Texas, Massachusetts, and New York.

ConsultingInformation TechnologyNetwork SecurityProfessional ServicesSecuritySoftware

Responsibilities

Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow

Build strong relationships with internal stakeholders, technicians, and customer store management

Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations

Host briefing meetings and provide ongoing communication to project and delivery management

Review and validate work completed before releasing teams from the site

Develop and maintain knowledge articles and equipment standards within customer IT systems

Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status

Review material picklists and confirm equipment arrival and secure storage

Provide project verification and sign-off on daily/weekly installation checklists

Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring

Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency

Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area

Qualification

A+ CertificationTechnical OversightInstallation & StandardsTroubleshooting SkillsRetail Environment ExperienceLeadership AbilitiesCommunication SkillsInterpersonal AbilitiesAttention to Detail