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American Hospitality Management, Inc. · 2 weeks ago

Part Time Guest Service Representative

Lexington, KY, 40504, US

Full-time, Part-time

Onsite

New Grad, Entry Level

American Hospitality Management, Inc. is a nationwide, award-winning hospitality management group. They are seeking a Part Time Guest Service Representative who will be responsible for greeting guests, managing check-in/out procedures, and ensuring guest satisfaction during their stay.

Hospitality

Responsibilities

Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer

Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area’s attractions

Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential

Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately

Resolve issues such as location changes, providing additional room amenities and credit issues

Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc

Performs miscellaneous job-related duties as assigned

Qualification

Customer ServiceCash HandlingComputer ProficiencyCommunication SkillsTeamwork

Required

Regular attendance is essential

May be required to work varying schedules and holidays

Required to fully comply with the hotel's rules and regulations

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities

Requires continual standing and movement throughout front office area

Periods of standing exceeding 50% of work shift are required

Maintain a well-groomed and professional appearance