Talent Hackers ยท 3 weeks ago
E-commerce Brand Management Associate (Remote, Any Country)
United States
Full-time
Remote
Entry Level
1+ years expTalent Hackers is seeking a versatile E-commerce Brand Management Associate to support their TikTok e-commerce initiatives. The role involves managing shop operations, analyzing performance metrics, and coordinating campaigns to enhance brand presence and customer satisfaction.
Staffing & Recruiting
Responsibilities
Help manage promotional campaigns, including discounts, flash sales, and participation in monthly TikTok seller programs
Process refund and return requests while maintaining high customer satisfaction standards
Provide responsive customer service across all touchpoints to ensure positive shopping experiences
Identify and capitalize on TikTok growth opportunities, including mission completion for ad credits and promotional coupons
Conduct competitive research and implement data-driven strategies to enhance shop performance
Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies
Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases
Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance
Create, analyze, and present detailed performance reports with actionable recommendations for growth
Troubleshoot client challenges efficiently and escalate issues to appropriate teams when necessary
Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns
Assist in the development of comprehensive promotional calendars for TikTok Shop events, product launches, and seasonal initiatives
Ensure seamless integration between TikTok advertising efforts and shop functionality for optimal conversion performance
Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
Generate detailed audit proposals and competitive analysis reports for prospective clients
Coordinate cross-functional initiatives to maximize campaign effectiveness and ROI
Qualification
Required
1+ years of experience in TikTok Shop brand management (preferred) or Brand Management for Amazon or another ecommerce platform
Strong analytical skills with experience in performance reporting and data interpretation
Excellent written and verbal communication skills
Experience with CRM systems and customer service platforms
Knowledge of TikTok platform, social commerce trends, and digital advertising ecosystems
Preferred
Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management
Company
Talent Hackers
Scale your operations effectively with our network of skilled international remote talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase