Apply on Employer Site

BW Packaging · 22 hours ago

Field Service Technician/Engineer (Bag Filling & Palletizing)

United States

Full-time

Remote

Mid Level

$30/hr - $45/hr

3+ years exp

BW Packaging is a global supplier of engineering consulting and manufacturing technology for the packaging industry. The Field Service Technician acts as the primary technical interface for customers, providing support by installing, servicing, and troubleshooting integrated production lines to drive customer satisfaction through service excellence.

IndustrialMachinery ManufacturingManufacturing

Hiring Manager

Korryn Vail, MBA

Responsibilities

Troubleshoot and perform repairs and modifications on mechanical, electrical, or programmable controls for complex automated and integrated industrial packaging equipment at customer sites

Assist in the installation, start-up, checkout, validation, and testing of existing, upgraded, and new equipment

Work independently and decisively to analyze and effectively resolve faults or malfunctions by means of direct or online interface to customer equipment

Interact with personnel at customer sites to provide insight on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity

Build and maintain strong customer relationships through oral and written communication and reporting. Become a strong advocate of the Company and build realistic and achievable expectations with the customer

Act as liaison between customers, as well as internal departments, to ensure progress and quality of service

Effectively perform administrative tasks including job status reporting, site time and resources used, as well as expenses incurred and materials or parts needed

Provide both remote and onsite technical support to end use customers

Communicate information regarding material changes made to customer equipment through appropriate internal departments so updates to technical documentation can be made (manuals, drawings, program files, documentation, and in-house training program)

Provide detailed information and assistance with accurate and timely updates to technical documentation relating to equipment changes made onsite

Help to ensure projects are executed and completed within quoted time, margin, and results expectation

Comply with all Company and customer safety regulations and procedures and maintain a clean, safe, and orderly work area

Continuous improvement and lean process mindset

All other duties as assigned

Qualification

Mechatronics degreePLC programmingMechanical systems expertisePneumatic systems expertiseStructured troubleshootingTechnical documentation skillsCustomer-centric focusBasic CAD knowledgeSpanish languageDutch languageInterpersonal skillsTeam collaboration

Required

A degree in Mechatronics or a related field, or equivalent experience

Minimum of 3 years of relevant experience in the packaging industry, demonstrating expertise in mechatronics, mechanical, pneumatic, and controls systems

Proficient in PLC programming, settings, and parameters

Working knowledge of mechanical, pneumatic, and electronic controls systems along with a strong understanding of integrated material handling systems

Understanding of and ability to read floorplan layouts, electrical schematics, instrumentation diagrams, programming logic schema as well as other technical documentation

Proficient in structured troubleshooting techniques

Customer-centric focus

Excellent customer and interpersonal skills with a high degree of judgement, independence, discretion, diplomacy, and emotional intelligence

Ability to thrive in a team environment, think independently, be decisive, and contribute to the collective success of the project

Experience in understanding and modifying PLC Programming preferably in both ladder logic and structured text

Basic computer skills including Microsoft office suite

Must possess a valid driver's license and passport

The willingness and ability to travel on short notice is required