Apply on Employer Site

RTC · 3 weeks ago

Account Services Representative

Rolling Meadows, IL

Full-time

Hybrid

New Grad, Entry Level

$41K/yr - $61K/yr

RTC is focused on continual improvement and delivering higher-performing solutions for clients. The Account Services Representative will maintain high standards for client interactions, coordinate tasks, monitor deliverables, and collaborate with internal teams to resolve customer issues.

Brand MarketingBusiness DevelopmentMarketingPersonal BrandingRetail

Responsibilities

Ability to manipulate and analyze client data

Coordinate all tasks necessary to support the client's demands

Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe

Collaborate with internal teams to address complex customer issues and escalate when necessary

Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance

Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems

Maintain and update ERP system records, including customer information, inventory levels and financial data

Oversee daily logistic operations, including the scheduling and tracking of shipments

Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment

Ability to adapt and shift priorities based on internal and external business needs

Qualification

ERP experienceExcel proficiencyData analysisData entryTeam supportEffective communicationProblem-solving

Required

ERP experience required

Proficient in all Excel and Word applications; an Excel test is required

The ability to work in a fast-paced environment and prioritize workload

Maintains clear and effective communication

Deals constructively with issues that do not have clear solutions

Supports the team by empowering others and positively contributing to the overall success of the organization

Applicants must be 18 or older

Preferred

Bachelor's Degree a plus, but not required

Benefits

401(K) Plan with company match (we also offer a Roth option)!

Hybrid work-from-home program offered

Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)

Dental Insurance with two plan options (both PPO Plans)

Flexible Spending for Health and/or Dependent Care

Commuter Transit benefit

Critical illness benefit

Life Insurance (we cover 3 times your salary - you can purchase more)

Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)

2 weeks of paid Parental Leave

16 PTO Days (full year)

9 Paid Holidays

Tuition Assistance

Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)

Volunteer Time Off (VTO) plus company-sponsored volunteer events.

PTO is encouraged not only for vacations but mental health breaks.

Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.

Discounts to eligible fitness centers for associates enrolled with Blue Cross.

Preventative Care is covered at 100% (annual check-ups and screenings).

Lactation rooms are available for new mothers at both Rolling Meadows & all 3 plant locations.

Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered by insurance if the associate elects to go elsewhere.