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Advantest · 3 weeks ago

Technical Support Engineering Lead

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Advantest is a company focused on providing advanced semiconductor test solutions, and they are seeking a Technical Support Engineering Lead to enhance their Global Support Expert Center. The role involves supporting the field service organization, leading technical troubleshooting, and developing service strategies for new products while ensuring service objectives are met.

ManufacturingMechanical EngineeringProduct DesignSemiconductor

Responsibilities

Remotely support the field service organization leading them to a resolution in solving issues that the field organization is unable to solve within a specified period of time

Lead technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing

Develop and implement service strategies and plans for new products and upgrades including but not limited to new product technical training, service documentation, training content, manuals and spare parts

Develop service knowledge content for new and existing products as well as product upgrades

Act as a consultant to the engineering design groups to ensure that service objectives are met

Effectively manage multiple new products and upgrade launches

Identify future service and business-related strategic needs, provide recommendations and implement solutions

Manage situation at customers on critical problems escalated by the field service delivery team driving both field service delivery team and cross functions such as R&D, NPI, COE and QA

Assist Spare Parts Planning team developing and managing spare parts BOMs including consumable and non-Consumable parts from SHP to End Of Support

Maintain high standard of professionalism and conduct in all interactions

Perform other related duties and assignments as required

May travel including both domestic and oversea up to 25% of the time

Qualification

TroubleshootingRoot cause analysisProduct Life CycleMPT3000 productsProject ManagementAnalytical skillsMechanical engineeringElectronic engineeringCommunication skillsDocumentation skillsPresentation skills