NEOGOV · 4 weeks ago
Customer Service Specialist (GEN)
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$20.30/hr - $20.30/hr
0+ years expNEOGOV is seeking a Customer Service Specialist to assist customers with legal document issuance and court-related inquiries. The role involves processing transactions, verifying legal documents, and providing information to a variety of stakeholders including businesses and the general public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation
Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters
Directs callers to appropriate section/department
Approves all E-File documents (e.g., complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e.g., case numbers, names, headers, docket codes, and payments of service fees)
Enters and interprets data from legal documents on computer and verifies the accuracy of data
Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files)
Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts)
Balances cash drawer and maintains daily records of all transactions (e.g., legal, and official documents)
Consistently meets cash handling and balancing standards
Maintains regular and predictable attendance
Qualification
Required
High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience
Knowledge of agency policy & procedures; government structure & process
Skill in typing; equipment operation
Ability to carry out instructions in written, oral or picture form
Ability to deal with problems involving several variables in familiar context
Ability to apply principles to solve practical, everyday problems
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to add, subtract, multiply and divide whole numbers
Ability to comprehend simple sentences with common vocabulary
Ability to copy material accurately & recognize grammatical & spelling errors
Ability to maintain accurate records
Ability to use proper research methods in gathering data
Ability to gather, collate & classify information about data, people or things
Ability to handle sensitive inquiries from & contacts with officials & general public
Ability to resolve complaints from angry citizens & government officials
Benefits
13 Paid Holidays
Paid sick, vacation, and personal leave
Up to $30,000 in Tuition Reimbursement
Public Service Loan Forgiveness
8 weeks of Paid Family Leave
Employee Wellness Solutions
Comprehensive and affordable medical, dental, vision, and behavioral health all-in-one package
Family Forming Program: Adoption and Fertility Benefits
Reduced Deductible Incentive
Life Insurance
14% Employer contribution to Ohio Public Employees Retirement System
Short-term and Long-term Disability Insurance
Flexible Spending Accounts (Healthcare & Dependent Care)
Free COTA Bus Pass
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase