Access Systems, Inc. ยท 2 weeks ago
IT Support Technician (Help Desk)
Des Moines Metro
Full-time
Onsite
Entry, Mid Level
$24/hr - $24/hr
2+ years expAccess Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions.
Cyber SecurityFleet ManagementInformation Technology
Responsibilities
Gain a deep understanding of our tools and business processes, including onboarding and customer support
Prioritize IT support tickets defined by our processes and procedures
Monitor, maintain, and resolve issues related to servers, workstations, and network configurations
Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system
Qualification
Required
Familiarity with support and troubleshooting of various IT environments
Minimum of two years of related experience
Effective verbal communication and exceptional customer service skills
Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills
Benefits
Medical, Dental, and Vision Insurance
Matching 401(k) Retirement Savings Plan
Continuous Training Opportunities and Career Advancement
Company Events, Team Events, Holiday Banquets, and Incentive Trips
Company
Access Systems, Inc.
Access Systems is one of the largest independently-owned office technology companies in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Agard
Chief Operating Officer
Ashlei Atkinson, SHRM-CP
HR Supervisor / Business Partner
Recent News
Company data provided by crunchbase