Apply on Employer Site

Enviri · 2 weeks ago

Senior Sales Operations Support Manager

United States

Full-time

Remote

Senior Level

Enviri is a leading provider of environmental services in the United States, and they are seeking a Senior Sales Operations Support Manager. This role is responsible for managing and developing programs that drive revenue growth and mitigate customer churn, including managing sales incentive plans and providing analytical insights to ensure effective plan performance.

Environmental Services

Responsibilities

Work with Leadership Teams to develop, implement, and administer sales incentive/customer service bonus plans and ensure timely payments

Prepare annual baseline sales budgets for quota-based incentives; with monthly targets

Prepare and communicate monthly sales rankings by RAM and Region to senior leadership

Administer account ownership change requests and sales baselines

Develop and ensure territories are properly aligned

Work with Information Technology (IT) and Salesforce administrators for data updates to maintain sales team hierarchies and customer hierarchies for sales reporting

Collect data from multiple data sources and prepare reports that allow sales and other team members to understand historical results

Work with FP&A to collect data from multiple data sources to facilitate activities with Customer Service and Sales to prevent customer churn

Develop, Socialize and Maintain Net Promoter Score program to ensure customer satisfaction

Analyze and interpret data prepared by FP&A (using Power Bi, SQL, SFDC, Excel, etc.) to proactively track performance versus goals and publish KPIs and Monthly Sales Scorecard and ranking

Work cross-functionally to build a transparent, effective process that rewards targeted team member actions

Accountable for keeping team members on task to achieve all timelines

Present plan changes to impacted teams through effective video meeting presentations, reference files, and email communication

Escalates as needed

Perform other reasonably related tasks as assigned by management

Qualification

Incentive plan designSalesforceData analysisMicrosoft ExcelPower BISQLAnalytical skillsStakeholder partnershipIndependenceProblem-solvingCritical thinkingProject managementEffective communication

Required

Experience designing, implementing, and computing incentive plans for various roles

Education equivalent to Bachelor's degree in Business or the equivalent in related work experience

Demonstrates strong analytical skills (quantitative and qualitative) and problem-solving skills

Excellent computer skills required. Requires advanced knowledge of Microsoft Excel (e.g., pivot tables, Power Query, etc.) and Power BI (e.g., Power Query, DAX). SQL experience is preferred

Experience with Customer Relationship Management (CRM) tools, preferably Salesforce

Experience with data-driven analyses and providing recommendations for plan administration

Comfortable in a fast-paced, dynamic environment. Flexible and can handle change positively

Preferred

Critical thinking and highly analytical to identify critical success factors affecting the purpose of the position

Strong ability to develop partnerships with stakeholders across multiple functions

Demonstrates the ability to meet project deadlines and establish and maintain effective working relationships with people at all levels in the organization. Ability to manage relationships and work collaboratively with multiple constituents and provide informal influence to achieve desired outcomes

Demonstrates the ability to present ideas and information in a clear, concise, organized, and diplomatic manner; listens to others to respond effectively to ideas and questions

Demonstrates the ability to function independently, initiate/drive projects to completion with minimal guidance, and resolve problems without direction. Proactively identifies potential roadblocks and puts contingency plans in place