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Moncler · 2 days ago

Temporary Client Advisor Manager - Tysons Corner, Virginia

McLean, VA

Full-time

Onsite

Senior Level

5+ years exp

Moncler is a luxury brand seeking a Client Advisor Manager to embody the brand's values and deliver exceptional client experiences. The role involves leading and coaching a team, cultivating client relationships, and achieving sales goals while ensuring adherence to company policies.

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Responsibilities

Ensure the team delivers the Moncler Client Promise through the client experience, to all clients. Through consistent one to ones, observations, and coaching during. Identify team development and training needs, and partner with the Field Training Manager to tailor individual action plans

Identify, recruit, develop talent, and secure succession plans in collaboration with the Store Manager/Director and Human Resources

Manage and inspire the team to drive business: create a positive and harmonious work environment, where trust and respect for diversity is valued, and foster cooperation within the team

Proactively assess and manage performance against expectations. Partner with Store Manager/Director as well as Human Resources for performance management and progressive discipline

Conduct monthly one to ones and performance reviews

Lead by example and establish a client-centric mindset to ensure the utmost level of Client experience

Support the team in building long term client relationships by leveraging clienteling tools, executing on clienteling activities, and developing action plans to reach objectives and KPIs

Monitor team performance on a daily/weekly/monthly basis, to ensure clienteling excellence

Drive conversion and new client acquisition during elevated, engaging CEM segments

Proactively provide the Merchandising team with product recommendations and qualitative feedback (product performance, quality, client related information, local market, competitors, trends, and missed opportunities) leveraging the knowledge of the team

Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring

Implement action plans to drive business and maximize product performance, leveraging visual merchandising, clienteling, training and team animations

Communicate corporate strategy and relevant business information through inspiring techniques to illicit buy in and engagement around the Company vision

Drive performance during Client Experience Management (CEM) segments, through strategic planning, support and execution, before, during and after the sale

Lead by example, demonstrating sales leadership to the team. Support them with their own sales, and foster cross-selling, prospecting, new client acquisition and client repurchase during CEM segments

Build and develop own client portfolio

Manage the client flow on the selling floor as the CEM, to ensure all clients are attended to and exceptional service is delivered

Proactively handle escalated client related situations

Ensure business opportunities are maximized through efficient client experiences and sales floor management, being a visible presence and support, and ensuring the Moncler Client Promise and Brand values are achieved

Collaborate with Operations, Human Resources, Asset Protection, and other cross functional departments to ensure the adherence of all Company policies and procedures

Support and maintain visual merchandising standards

Ensure grooming guidelines are communicated and implemented

Qualification

Client relationship buildingSales generationTeam managementRetail experienceBusiness acumenHiringStaffingManagerial courageTechnologically adeptAnalytical skillsEffective communication