Liberty Software · 2 weeks ago
Tech Team Account Manager - Key Accounts
275 Grapevine
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty Software is dedicated to supporting independent pharmacies across the country. The Tech Team Account Manager - Key Accounts will oversee technical issues and act as a liaison between the pharmacies and IT resources, ensuring effective communication and problem resolution.
PharmaceuticalSoftware
Responsibilities
Act as the primary point of contact for technical matters associated with their assigned key accounts
Monitors remote backup services for the managed server resources of their assigned key accounts
Analyzes tickets for their assigned pharmacies to determine the existence of common causality and or chronic problems
Act as a technical liaison between the pharmacy and IT resources to collaborate and coordinate technical discussions and field questions
Conducts conference calls with IT groups to facilitate troubleshooting of issues associated with the Liberty Software solution
Works as a call agent in the general tech team call queue, providing hardware phone support for client pharmacies
Maintains a high level of first call resolution for client pharmacy hardware issues
Creates and maintains detailed service ticket records of client pharmacy hardware issues
Provides on-call support for after-hours emergency calls from client pharmacies on a rotating shift basis
Fields questions from client pharmacies through various channels, determining possible solutions and guiding pharmacies through resolutions
Provides detailed troubleshooting of client pharmacy hardware issues, determines if hardware or software is involved and routes issues to appropriate team as needed
Provides hardware replacement recommendations for client pharmacies
Prepares purchasing documents for equipment purchases and replacements
Anticipates communication and networking problems and implements preventive measures
Qualification
Required
2 years' experience in Health Care IT in an application support role
Knowledge of Liberty Software's software applications
Working knowledge of computer hardware, printers, and scanner configurations
Advanced knowledge of Microsoft operating systems. Both server and workstation
Knowledge of TCP/IP based networking including DNS and DHCP technologies
Knowledge of internet communications
Familiarity with current server and workstation virtualization technologies
Good verbal and written communication skills
Preferred
Bachelor's degree in computer science or related field
Benefits
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase