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Neighbors Bank · 3 weeks ago

Loan Coordinator

United States

Full-time

Remote

Entry Level

$65K/yr - $80K/yr

1+ years exp

Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process and ensuring clear communication and organization throughout.

BankingFinancial Services

Responsibilities

Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text

Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements

Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process

Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards

Accurately issue compliance disclosures within required timelines

Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience

Qualification

Mortgage operations experienceBorrower pipeline managementLoan processingFHA loan experienceConventional loan experienceUSDA loan experienceClear communicationDetail-orientedTeam collaborationTime management

Required

Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis

Are highly detail-oriented and enjoy creating order from complexity

Communicate clearly and comfortably with both clients and internal teams

Prefer a task-driven, consistent workflow and aren't phased by repetition

Adapt quickly when priorities shift and can stay focused under pressure

Manage your time independently and stay productive in a remote setting