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Builders · 3 weeks ago

General Liability Claims Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Builders is a mid-sized mutual insurance company known for its strong financial strength and customer-centric approach. The General Liability Claims Specialist is responsible for investigating, evaluating, and resolving general liability and construction defect claims while ensuring exceptional customer service throughout the claims process.

Financial ServicesInsurance

Responsibilities

Manage a diverse caseload of property and casualty claims, including general liability, construction defect, and automobile losses across multiple jurisdictions, utilizing best-in-class claims handling practices

Conduct thorough investigations and in-depth coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision

Oversee all aspects of the claims process, ensuring comprehensive and timely investigations

Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim

Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution

Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure

Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance

Manage litigation toward prompt and cost-effective resolution

Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates

Optimize claim outcomes through careful vendor management and cost control

Negotiate and resolve claims within established authority, balancing efficiency with fairness

Foster productive communication and collaboration with internal partners—such as Underwriting, Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants

Meet or exceed quality performance benchmarks and service expectations

Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required

Perform other duties as assigned

Qualification

General liability claimsConstruction defect claimsGeorgia Adjuster LicenseSCLACPCU designationClaims negotiationCustomer serviceMicrosoft Office SuiteTime managementInterpersonal skills

Required

Bachelor's degree or an equivalent combination of education and experience in the insurance field

Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims

Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation

Georgia Adjuster License along with additional state licenses, as applicable

Knowledge of construction defect and auto liability laws, rules and regulations

Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail

Self-motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership

Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving

Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality

Proficient with Microsoft Office Suite and function specific software applications

Benefits

Competitive Salary

Bonus Structure

Profit Sharing

Medical, Dental, Vision Insurance

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Employer Paid Life Insurance

Voluntary Life Insurance

401K with Company Match

PTO

Company

Builders

Great Place To Work Certified™ | Best Places To Work in Insurance 2024 | Rated A “Excellent” by AM Best | 32+ years strong | Competitive salaries and benefits | Expertise and Compassion INSURANCE BUILT STRONG® We bring peace of mind to businesses, safeguard workers and their families, and invest purposefully back into our communities and team members.

Founded in 1992

Atlanta, Georgia, USA

201-500 employees