Asana · 3 weeks ago
Customer Enablement Manager
Chicago
Full-time
Onsite
Mid Level
$120K/yr - $136K/yr
4+ years expAsana is a leading platform for human + AI collaboration, and they are seeking a Customer Enablement Manager to lead impactful enablement initiatives that drive adoption and customer engagement. The role involves influencing cross-functional teams, implementing strategic enablement frameworks, and scaling content to maximize customer impact.
CollaborationEnterprise SoftwareSaaSSoftwareTask Management
Responsibilities
Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph
Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes
Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks, driving alignment and consistency
Design and deliver scalable training content through high-impact workshops, interactive sessions, and custom programs that drive adoption and engagement across diverse customer segments
Establish and innovate key metrics and KRs, optimizing programs for impact and retention while setting clear expectations with customers and ensuring accountability for deliverables
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements
Qualification
Required
4+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment
Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments
Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics
Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership
Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success
Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team
Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs
Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company
Asana
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution.
1001-5000 employees
H1B Sponsorship
Asana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (81)
2023 (82)
2022 (93)
2021 (51)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$453.2MKey Investors
Silicon Valley BankManhattan Venture Partners (MVP)Generation Investment Management
2020-09-30IPO
2020-08-15Undisclosed
2020-06-08Debt Financing· $200M
Leadership Team
Dan Rogers
Chief Executive Officer
Dustin Moskovitz
CEO & Co-Founder
Recent News
2025-12-10
2025-12-09
Company data provided by crunchbase