Smartsheet · 5 days ago
Customer Success Renewal Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $115K/yr
4+ years expSmartsheet is a company that has been helping people and teams achieve their goals for over 20 years. As a Customer Success Renewal Manager, you will support the Customer Success Organization in driving customer renewals, while ensuring a positive experience and collaborating with various teams to mitigate risks and improve processes.
Cloud ManagementEnterpriseSaaSSoftware
Responsibilities
Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
Ensure a positive customer experience throughout all stages of the renewal process
Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
Build and communicate an accurate forecast for upcoming renewals
Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies
Evaluate your portfolio to prioritize time to render the most favorable outcomes
Highlight opportunities for process improvement
Perform other duties as assigned
Qualification
Required
4+ years of Sales, Customer Success, or Finance experience
1+ year of experience working in a software renewal role
Negotiation skills with experience driving contracts to completion
Experience analyzing complex problems, developing recommended solutions, and/or managing risk
Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
Motivated by an entrepreneurial mindset and comfortable with ambiguity
Experience working with Salesforce and Smartsheet
Benefits
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Company
Smartsheet
Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation.
1001-5000 employees
H1B Sponsorship
Smartsheet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (59)
2023 (46)
2022 (57)
2021 (32)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Insight PartnersSutter Hill Ventures
2024-09-24Private Equity
2024-09-24Post Ipo Debt· $3.2B
2024-09-24Acquired
Leadership Team
Min Wang
VP, Digital Marketing
Daniel Bloom
Director, Strategic Solutions
Recent News
Company data provided by crunchbase