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Agree Realty Corporation · 3 weeks ago

IT Support Systems Specialist

Royal Oak, MI, US

Full-time

Hybrid

Senior Level

5+ years exp

Agree Realty Corporation is a high-growth Real Estate Investment Trust based in Royal Oak, MI. They are seeking an IT Support & Systems Specialist to provide outstanding on-site and remote IT support, manage devices and security, and improve endpoint stability and collaboration tools.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Operate the ticket queue, meet documented SLAs, and publish clear how-to articles; analyze trends and drive down repeat incidents

Provision/deprovision and modify accounts, groups, mailboxes, and licenses; reinforce Multi-factor Authentication / Single Sign-on best practices in Entra ID

Provision, patch, and support Windows 10/11 laptops via Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty/RMA. Liaise w/ Infrastructure partners troubleshooting all Meraki and/or A/V equipment when necessary

Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams (including Teams Rooms/Phones); manage distribution groups and shared mailboxes

Triage phishing and Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners per playbook

Execute day-one readiness, equipment logistics, app access, and exit collections; coordinate closely with People & Culture

Ensure rooms are meeting-ready; perform quick triage for executive/board meetings and coordinate vendor repairs when required

Maintain accurate inventory and spares; coordinate with third parties for printers, connectivity, and hardware repairs

Publish monthly SLA/Customer Satisfaction and endpoint health dashboards; recommend improvements to reduce friction and risk

Qualification

Microsoft 365Microsoft IntuneWindows 10/11 supportPowerShellMicrosoft DefenderExchange OnlineTeams administrationCustomer serviceOrganizedAV supportBasic networkingITIL-lite processCommunicationDetail-oriented

Required

5+ years supporting Windows endpoints and Microsoft 365 in a business environment

Hands-on with Microsoft Intune/Autopilot (provisioning, update rings, app packaging) and PowerShell

Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration

Familiarity with Microsoft Defender (for Endpoint and for M365) and incident first-response practices

Outstanding customer service and communication; calm under pressure in executive-facing situations

Organized and detail-oriented with strong ticket documentation and follow-through

Preferred

Industry certifications across Microsoft 365, Security, or Endpoint (e.g., MD-102, MS-102, SC-200)

Teams Rooms/AV support experience; basic networking (Wi-Fi/VLAN/printing)

Experience with knowledge base tools and ITIL-lite process (incident/request/change)

Benefits

100% company-paid monthly health insurance premiums for team members and dependents

100% company-paid short-term, long-term, and life insurance premiums for team members

Simple IRA retirement plan with 3% company match

3 company-provided lunches per week

Onsite fully equipped gym and locker rooms

Opportunity to volunteer at a charity of your choosing with our Agree Gives Back program

Company

Agree Realty Corporation

Agree Realty Corporation is a publicly traded real estate investment trust that is RETHINKING RETAIL through the acquisition and development of properties net leased to industry-leading, omni-channel retail tenants.

Founded in 1971

Farmington Hills, Michigan, USA

51-200 employees