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Zarminali Pediatrics · 9 hours ago

Patient Care Coordinator

Arlington Heights, IL

Full-time

Onsite

Entry Level

1+ years exp

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on transforming pediatric care delivery. The Patient Care Coordinator will play a vital role by providing compassionate support to patients and families, ensuring a positive experience throughout their care journey.

Child CareHealth CareMedical

Responsibilities

Create a welcoming, respectful, and inclusive environment for all patients and families by consistently demonstrating empathy, active listening, and genuine care

Guide patients through check-in and registration processes with clarity, warmth, and patience

Schedule appointments, consults, and referrals while clearly communicating next steps with patients and collaborating with clinical teams to ensure efficiency and coordination

Serve as a dependable and accessible resource for patients, families, team members, and clinicians — proactively addressing questions, resolving issues, and following up with care

Communicate effectively with clinicians and team members to support continuity of care and a smooth patient experience

Support clinic operations through adaptability, teamwork, and a shared commitment to excellence; responsibilities may include cross-coverage, participation in special projects, or process improvements

Accurately collect and update patient demographic, insurance, and contact information in the electronic medical record (EMR)

Support administrative workflows such as managing calls, handling scheduling requests, processing medical documents, and preparing for patient visits

Partner with care teams to support outreach efforts related to follow-ups, gaps in care, and quality metrics

Assist with patient intake and rooming when needed, including obtaining and documenting vital signs

Uphold clinic standards by maintaining a clean, organized, and professional environment and adhering to opening/closing routines

Model a team-first mindset—collaborate with peers, support training of new staff, and contribute to a positive and respectful work culture

Qualification

Customer serviceElectronic medical recordsMedical terminologyOrganizational skillsEmpathyCommunication skillsTeamworkAdaptability

Required

1+ year of in a patient-facing, customer service, or community-centered role

1+ year of experience using basic computer systems (e.g., Microsoft Office Suite); comfort navigating electronic health/medical records or similar scheduling systems

Demonstrated ability to build rapport, maintain trust, and communicate with empathy across diverse populations

Strong organizational skills and ability to manage multiple priorities with attention to detail and care

Clear, respectful communication—both written and verbal—especially in emotionally sensitive situations

Ability to remain composed and collaborative in fast-paced or high-pressure settings

A commitment to continuous improvement, ownership of responsibilities, and a culture of mutual respect

Preferred

High school diploma or GED preferred; candidates with equivalent years of experience in a similar role will also be considered

Familiarity with medical terminology and healthcare processes is strongly preferred

Experience working with children and young people is highly valued

Benefits

Access to continuous learning, skill development, and career advancement within a supportive and dynamic culture.

Competitive compensation package with paid time off, medical/dental/vision benefits, and others.

Company

Zarminali Pediatrics

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children by completely transforming the way pediatric care is delivered.

Founded in 2024

Chicago, Illinois, USA

201-500 employees