Premier Trailer Leasing · 2 weeks ago
Analyst - National Account Operations
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expPremier Trailer Leasing is one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services. The Analyst — National Account Operations supports the National Account Operations team by coordinating processes and monitoring operational performance to ensure service expectations are met for national account customers.
AutomotiveLogisticsTransportation
Responsibilities
Support the National Account Operations team in managing the day-to-day operational needs of assigned national account customers
Assist with onboarding new national accounts, including coordination of internal teams, documentation, and system setup
Monitor operational activity related to fleet availability, maintenance coordination, billing support, and service execution
Help ensure national account commitments are executed consistently across branch locations
Serve as a point of contact for internal teams (branch operations, maintenance, billing, sales) regarding national account requirements and expectations
Support preparation and follow-up for customer meetings, including agendas, notes, and action items
Assist with responding to customer inquiries and escalations by coordinating internally to drive timely resolution
Assist in ensuring national account contracts, pricing structures, and service terms are properly communicated and supported operationally
Help monitor adherence to service-level expectations and contractual guidelines
Support invoice review processes and help resolve discrepancies in coordination with billing teams
Maintain documentation related to national account processes, operating procedures, and customer-specific requirements
Support the implementation of standardized processes across branches to ensure consistent customer experience
Assist with tracking open issues, follow-ups, and operational action items to completion
Identify opportunities to improve workflows, communication, and coordination within National Account Operations
Participate in process improvement initiatives aimed at improving efficiency, service consistency, and customer satisfaction
Qualification
Required
Bachelor's degree in Supply Chain, Operations Management, or a related field
2+ years working in operations and/or experience in the trucking industry, rental or customer service environments
Ability to manage large datasets and support cross-functional analytics initiatives
Strong analytical skills with attention to data accuracy, problem-solving ability, and a passion for deriving insights from complex datasets
Proficiency in Microsoft Excel (pivot tables, advanced formulas, macros) and experience with Word, PowerPoint, and Outlook
Must be able to get in as well as underneath a trailer
Walking up and down flights of stairs as necessary as well as walking the yard
Preferred
Great Plains Experience a plus
Company
Premier Trailer Leasing
Premier Trailer Leasing is a transportation company specializing in trailer leasing and rental services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Navolia Bryant
Chief People Officer
Recent News
EIN Presswire
2025-11-10
2025-04-10
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