Varo Bank · 1 month ago
Product Manager, Servicing
United States
Full-time
Remote
Mid Level
$100K/yr - $160K/yr
3+ years expVaro Bank is an entirely new kind of digital bank, designed to empower consumers to take control of their financial lives. They are seeking a highly driven Product Manager to champion and elevate their Servicing experience, impacting customer satisfaction by building exceptional experiences for customers and internal agents.
Banking
Responsibilities
Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda
Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience
Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice)
Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment
Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact
Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch
Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy
Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives
Qualification
Required
3+ years of product management experience, delivering highly successful and innovative customer-facing platforms or internal systems
Demonstrated experience with customer service operations, within the banking or financial services industry, including knowledge of the disputes management process
Proficiency in data analysis with complex SQL queries and visualization and analysis tools such as Tableau and Amplitude
Proven track record of driving results in a fast-paced agile environment
Excellent communication skills to succinctly articulate concepts, ideas, and recommendations to stakeholders of all levels
A genuine passion for understanding and solving customer and agent pain points
A bias for proactive action with a results mindset
Benefits
Bonus
Equity
Competitive benefits
Company
Varo Bank
Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured and designed for the way our customers live their lives.
501-1000 employees
H1B Sponsorship
Varo Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (21)
2023 (17)
2022 (31)
2021 (13)
Funding
Current Stage
Late StageLeadership Team
Colin Walsh
Founder and CEO
Max Doerfler
Chief of Staff to CEO
Recent News
2024-01-24
2023-12-23
2023-09-13
Company data provided by crunchbase