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Opportunity Bank of Montana · 3 weeks ago

Loan Post Closing Manager

Helena, MT 59601, USA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Opportunity Bank of Montana is seeking a Loan Post Closing Manager to lead and develop a team of loan post closing specialists. The role involves overseeing loan post closing operations, ensuring compliance with policies, and enhancing efficiency through automation and process improvements.

AgricultureBankingFinanceFinancial Services

Responsibilities

Lead, coach, and develop a team of loan post closing specialists, including setting performance goals, conducting reviews, having regular check-ins and providing training

Assist as a liaison with the loan post closing team and all other departments to collaborate and resolve escalations professionally. Address, investigate, and resolve loan post closing issues and maintain high customer (internal and external) satisfaction

Monitor loan policies and develop, implement, update and monitor applicable procedures

Work closely with other department managers to ensure the department meets and follows all policies and procedures

Develop expert level user and administrative skills of all software the loan post closing team use

Manage the loan post closing workflow, ensuring timely and accurate boarding of all loans and daily file maintenance, including adherence to established processes, policies, and procedures

Ensure the accuracy and integrity of loan data within our loan servicing core platform

Monitor loans in the post closing process to determine any deviation from standard processing time and take appropriate actions to ensure loans are processed in a timely manner

Identify workflow inefficiencies and gaps, develop and implement new ideas and processes improvements for automating services and improving efficiencies in loan post closing

Champion automation and digital tools to enhance efficiency

Monitor the progress of projects to ensure timelines are met

Ensure adherence to federal, state, and government guaranty guidelines

Assure appropriate compliance training within the loan post closing specialists

Help facilitate lending compliance exams, audits, and compliance related inquiries, including responding to findings/exceptions

Prepare statistical reports, dashboards and executive summaries with actionable insights related to loan post closing

Be familiar with all functions performed in loan post closing and be able to perform a back-up in the absence of loan post closing staff

Stay informed about legal requirements, industry standards, regulations, investor guidelines, secondary market requirements and best practices related to loan activities. Ensure that the department practices align with legal requirements, industry standards, regulations, investor guidelines, secondary market requirements, best practices, internal policies, procedures, processes, and guidelines

Performs other duties as assigned

Qualification

Loan operations knowledgeSupervisory experienceTraining experienceSoftware proficiencyCompliance knowledgeTeam leadershipProblem-solvingCommunication skills