Knapheide ยท 11 hours ago
Engineering Support Specialist I
Quincy, IL
Full-time
Hybrid
Entry Level
1+ years expKnapheide is seeking an Engineering Support Specialist I who will provide enterprise-wide support for key facets of user operations, particularly related to the KBS system. The role involves maintaining and improving system items, responding to critical requests, and collaborating with teams to enhance system performance and documentation.
AutomotiveLogisticsManufacturing
Responsibilities
Knowledgeable in the business systems used by the company
Maintenance and continuous improvement of KBS Item, including validation of created items and reactivation of discontinued/archive items
Respond to critical ticket request for new KBS items needed for quick customer sales or service
Item Master Database scrub and revamp for cleaner, more informative information
Maintenance of Enterprise packages
Creation of Documentation, Drawing, and Installation Instructions within Document Library and Business System
Provide technical support through ticket system and dedicated Webex spaces
Collaborate with support team to evaluate system improvements
Use best practices for scalability, support, ease of maintenance, and system performance
Work with internal and external stakeholders to establish project scope, system goals, and requirements
Perform system audits to ensure best practices are being used and if additional training is needed
Serve as backup support to other Engineering positions as needed
Travel not required but permitted for support functions
Collaborate with suppliers to acquire CAD and compliance information
Qualification
Required
Engineering, Business, Computer Science, or other technical discipline or equivalent experience required
1-3 years experience in a technical support or customer service role required
Proficient using Microsoft Office Products including Word and Excel
Must have strong communication skills
Preferred
Product knowledge as well as knowledge of auxiliary equipment used in the commercial vehicle marketplace recommended
Experience with SolidWorks is preferred
Company
Knapheide
Knapheide is an automotive company that manufactures auto parts and accessories.
1001-5000 employees
H1B Sponsorship
Knapheide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
Globe Newswire
2024-02-22
Company data provided by crunchbase