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The University of Texas at Austin · 3 weeks ago

Systems Administrator II (Part-Time) - Texas Institute for Excellence in Mental Health

UT MAIN CAMPUS

Full-time, Part-time

Onsite

Entry, Mid Level

$74K/yr - $78K/yr

1+ years exp

The University of Texas at Austin is seeking a Systems Administrator II to assist with the configuration, maintenance, and optimization of a Salesforce environment for the Texas Child Mental Health Care Consortium. This role involves managing user access, conducting system testing, and providing training for end users.

Corporate TrainingEducationHigher EducationUniversities

No H1B

Responsibilities

Manage user access and security. Respond to users experiencing access-related challenges

Conduct system testing and track issues through resolution. Serve as primary point of contact for Salesforce-related activities, including but not limited to, user management, security settings, data integrity, and overall system maintenance

Upload data files from external systems on a regular basis to ensure accurate engagement information within the CRM. Coordinate closely with evaluators to identify and resolve data quality issues

Assist with or lead Salesforce training for end users and partners. Contribute to documentation resources, including but not limited to, manuals and user guides

Create and maintain custom objects and fields including email templates, validation rules, list views, page layouts, flags, and declarative solutions such as flows and email alerts

Qualification

SalesforceSystems administrationData managementUser managementCommunication skillsProblem-solvingAttention to detail

Required

Systems administration training and experience

At least 1 year of experience in Salesforce

Ability to learn university systems

Knowledge of commonly used concepts, practices, and procedures in systems administration

Excellent attention to detail

Excellent verbal and written communication skills

Values the contributions of others in the work environment

Relevant education and experience may be substituted as appropriate

Preferred

Bachelor's Degree with multiple years of experience as a Salesforce Administrator/Analyst

In-depth knowledge of Salesforce features, objects, standard functionality, security architecture, and platform best practices

Ability to configure and customize Salesforce using point-and-click tools

Strong understanding of Salesforce security settings, user management, and data access controls

Familiarity with Salesforce automation tools such as Flows

Experience with data management tasks and integrations between Salesforce and external systems

Excellent problem-solving and analytical skills

Ability to communicate and collaborate with stakeholders and cross-functional teams

Ability to manage and contribute to multiple projects simultaneously

Benefits

Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.