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RR Donnelley · 18 hours ago

Presentations Workflow Coordinator

Chicago, IL

Full-time

Hybrid

Mid Level

$33.23/hr - $33.23/hr

3+ years exp

RR Donnelley, through its subsidiary Williams Lea, is a global business support services company with over 200 years of experience. They are seeking a Presentations Workflow Coordinator to deliver exceptional customer service by providing timely and accurate presentations support, coordinating workflow, and training team members in a hybrid work environment.

Marketing & Advertising

Hiring Manager

Linnelle Prudhomme

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed

Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues

Applies own creativity, grammatical and/or composition skills to design and layout elements in presentations or materials to effectively support the client’s intended message

Acts as a leading definitive resource for all questions relating to presentations, proofreading and quality assurance by the team

Detects formatting and compositional errors; verifies citations are properly formatted; checks corrected proofs against mark-up for quality assurance

Performs presentation design work of all levels with focus on identification and correction of errors in complex documents to ensure quality of return product to requesters

Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted formatting corrections and requisite resources, with an understanding of the client's business environment

Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work

Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work

Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service

Trains more junior staff members, as needed

Communicates with manager and/or client on job or deadline issues in a timely and professional manner

Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members

Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)

Works collaboratively, demonstrating open and flexible communication, within and across team members

Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs

Qualification

Microsoft Office SuiteAdobe Creative SuitePresentation DesignProofreading ProceduresOrganizational SkillsCustomer Service SkillsAttention to DetailTeam CollaborationCommunication Skills

Required

Bachelor's degree or equivalent with years of experience able to substitute

Minimum of 3 years prior office experience, proofreading, presentations or design experience

Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples); able to technically troubleshoot applicable software specific to the business/client; Advanced in various Adobe PDF and Creative Suite applications (Illustrator, Photoshop as examples)

Advanced knowledge of presentations and/or proofreading procedures and/or generally accepted practices

Extensive experience in business terminology, presentations and/or proofing formats; skill and efficiency in use of requisite resources

Strong attention to detail; able to work on multiple projects simultaneously

Able to apply intermediate to advanced requisite knowledge of appropriate grammar, spelling, composition to work requests

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy

Able to troubleshoot more complex or advanced tasks, equipment or software concerns on own; understands when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast paced environment

Ability to communicate professionally both verbally and in writing

Must be self-motivated with a positive attitude

Proven customer service skills are required in order to create, maintain and enhance customer relationships

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees