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Kinter · 3 weeks ago

Field Operations Support Associate

Waukegan, IL

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

Kinter is a family business dedicated to making retail display hardware easier for customers. The Field Operations Support Associate travels to customer retail locations to survey for ESL conversion readiness and assist with operational activities, ensuring accurate documentation and reporting.

ManufacturingRetailSales

Responsibilities

Travel to customer retail locations to conduct ESL conversion readiness surveys and identify required components

Take accurate measurements and part counts, documenting data using Microsoft Excel and internal templates

Test product fit and functionality in various retail fixture environments in accordance with established standards and guidelines

Document field findings, fixture conditions, and exceptions through reports and photographs

Assist with day-to-day operational support activities, including reporting, data entry, and process coordination

Support the use of technology systems, software tools, and applications used in field and operational workflows

Troubleshoot and resolve routine technical or process-related issues to minimize operational disruptions

Collaborate with cross-functional teams, vendors, and internal stakeholders to support project execution

Track and maintain accurate operational data and documentation

Escalate unclear or unfamiliar installation situations to Product Development for direction

Interact professionally with customer store staff and ensure a positive representation of Kinter

Perform additional duties as assigned

Qualification

Microsoft Office SuiteAttention to detailBasic math skillsTroubleshooting skillsCustomer service experienceMeasurement skillsClear communicationOrganizational skills