Garmin · 5 hours ago
Operations Analyst 3
Olathe, KS
Full-time
Onsite
Senior Level
5+ years expGarmin is a leading technology company, and they are seeking a full-time Operations Analyst 3. In this role, you will analyze and manage the implementation and maintenance of systems within the Operations department, collaborating with various internal teams to ensure efficient application design and usage.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Perform complex administration and troubleshooting of tasks and issues in multiple systems
Act as point of contact for issues and inquiries for complex functionality questions and issues on multiple applications
Lead discussions and projects regarding functionality, design, processes and procedures, and develop and document requirements for enhancements and new functionality
Analyze and manage complex improvements or changes to multiple systems or processes
Identify, research, and report system issues and needed enhancements and develop solutions to address, escalating only after extensive troubleshooting and analysis
Communicate issues clearly and proactively to global stakeholders
Partner with IT, Operations, Finance and other departments or resources internal or external to Garmin to find and validate solutions and process improvements
Work collaboratively with global offices to ensure solutions are globally acceptable
Partner with management to prioritize system issues and enhancements of competing impact and urgency
Lead functional testing of patches, upgrades and enhancements for supported applications
Perform user acceptance testing, release planning activities, provide global communication and training
Develop and maintain business process flows, ISO procedures and administrative documentation in a timely and organized manner
Develop and maintain expertise through training or certification
Mentor lower level Operations Analysts
Represent Product support during intercompany meetings regarding supported applications
Create tickets and track status for issue reporting and enhancement requests defining and validating criteria for acceptance and communicating impact and urgency to Product Support leadership, IT and other departments
Build and utilize existing reports and analyze data on usage of Product Support systems, sites, orders, and other areas as needed
Partner with individuals at all levels of Product Support to ensure each group is provided with the tools they need to be successful
Qualification
Required
Bachelor's Degree or other relevant technical field from an accredited four-year college or university AND a minimum of 5 years of relevant experience OR an equivalent combination of education and experience
Mastered all criteria from Analyst 2 role or demonstrated equivalent analyst experience and demonstrated expertise with multiple back-end systems such as order management systems, CRM Applications or reporting and tracking tools
Demonstrated analytical thinking and experience
Demonstrates proficiency using current relevant Microsoft Office applications
Must be able to work collaboratively in a team environment, possess a positive and respectful attitude and work professionally and respectfully with others
Applies and demonstrates Garmin's Mission, Vision and Values and looks for opportunities to help others and achieve goals considering the best possible solution for both internal and external customers and Garmin
Listens and communicates professionally/effectively, demonstrates effective verbal, written, and interpersonal communication skills, and shows willingness and ability to share information and ideas freely/positively
Strong organizational, time management and follow-up skills with the ability to prioritize, multi-task and work independently in a fast-paced and challenging environment with minimal supervision
Keen attention to accuracy, detail and quality
Preferred
Demonstrated analytical experience in preferred area of focus
Previous experience functioning as a system administrator or primary stakeholder
Demonstrated proficiency with data visualization and/or presentation of complex information to stakeholders
Strong knowledge of processes, procedures, applications and tools used by the Product Support team
Garmin product and global organization structure knowledge
Benefits
Garmin's benefit program
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
Company data provided by crunchbase