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Aveanna Healthcare · 3 weeks ago

Care Experience Manager

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Aveanna Healthcare is dedicated to providing high-quality clinical home care to medically fragile individuals. As a Care Experience Manager, you will support clients and caregivers, ensuring satisfaction and effective communication while managing caregiver schedules and onboarding processes.

Health CareHospitalNursing and Residential Care

Responsibilities

Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction

Manage caregiver schedules to ensure the right match of skills and availability

Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

Maintain accurate and up-to-date records, schedules, and reports

Participate in the on-call rotation — only once every 4 weeks, phone support only, and paid

Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

Handle problem-solving with professionalism and empathy — turning challenges into opportunities

Manage performance and support the retention of caregivers through engagement and timely feedback

Qualification

Customer service experienceOrganizational skillsCommunication skillsMS Office proficiencyRecruiting experienceProactivityProblem-solving skillsRelationship-building skillsTime management skillsAdaptability