Gallagher · 7 hours ago
M&A Support Analyst
Rolling Meadows, IL
Full-time
Hybrid
Mid Level
$33K/yr - $64K/yr
3+ years expGallagher is a company that helps clients manage risk effectively. They are seeking a M&A Support Analyst to provide application workflow and process support for users involved in mergers and acquisitions, ensuring smooth transitions into Gallagher systems.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Provide hands-on support to M&A users for Gallagher application workflows, processes, and "how-to" inquiries
Troubleshoot a range of user workflow and process issues directly with the user, ensuring timely and effective resolution
Maintain a ticket queue and phone queue, ensuring all issues are logged, tracked, and resolved efficiently
Assist in triaging tickets that require escalation or involvement from other teams, ensuring a warm handoff and user satisfaction
Deliver virtual desk-side coaching and training to users via phone and Teams to enhance their understanding of Gallagher systems and workflows
Work closely with internal teams to escalate and resolve complex issues that cannot be addressed independently
Work together with the Learning & Development (L&D) team to ensure a consistent message is delivered to all users, aligning training and support efforts
Contribute to workflow or process changes and redesigns to improve efficiency and user experience
Travel may be required for training purposes or to support M&A users on-site during transitions
Qualification
Required
3 years relevant work experience
Strong customer service skills with a focus on user satisfaction
Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely
Proven ability to troubleshoot and resolve workflow and process issues
Experience maintaining ticket queues and managing high volumes of user inquiries
Strong teamwork and collaboration skills, with the ability to work effectively across departments
Ability to adapt to a fast-paced environment and manage multiple priorities
Familiarity with Gallagher systems, including Applied EPIC or CSR24, is a plus
Preferred
Experience supporting mergers and acquisitions or similar transitional processes
Background in insurance or risk management industries
Previous experience in virtual coaching or training roles
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase