Palco, Inc. ยท 3 weeks ago
CLIENT ENGAGEMENT MANAGER
United States
Full-time
Remote
Mid, Senior Level
3+ years expPalco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. The Client Engagement Manager provides the critical link between Palco and its various partners nationwide, supervising staff and ensuring client needs are met while driving process improvements and strategic initiatives.
ConsultingFinancial ServicesTraining
Responsibilities
Provide leadership and guidance to a small to medium-sized staff
Develop and implement strategic plans to achieve contract objectives and ensure contract deliverables are met
Monitor and analyze key performance indicators to identify areas for improvement
Implement process improvement initiatives to enhance operational efficiency
Provide expert level information of the workings of the program across all departmental workflows
Collaborate with senior leadership to develop and execute business development strategies
Ensure compliance with company policies, procedures, and regulatory requirements
Build and maintain relationships with key stakeholders, including clients, vendors, and community partners
Qualification
Required
3 years of account management or project management required
Strong leadership qualities with the ability to motivate and mentor teams
Excellent strategic planning skills to drive growth and achieve targets
Proven experience in operations management, preferably in a multi-state environment
Ability to analyze data and make informed decisions based on key performance indicators
Exceptional project management skills to oversee multiple initiatives simultaneously
Strong business development acumen with the ability to identify opportunities for growth
Excellent negotiation skills to establish partnerships
Effective communication skills, both verbal and written, to interact with stakeholders at all levels
Represent Palco in all interactions with clients/state partners to which they are assigned
Handle difficult or unusual situations with professionalism and discretion
Apply acquired job skills and company policies and procedures to complete standard tasks
Have strong analytical skills, decision-making skills, listening skills, and problem-solving skills
Must possess proficient skills with Adobe, Microsoft Word, Powerpoint, email, and internet
Must possess good problem-solving skills
Must be able to exercise tact and discretion under a variety of stressors
Must be able to multi-task and meet deadlines
Must understand and adhere to Palco's Core Values
Must have a valid driver's license and dependable mode of transportation
Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership
Must be able to pass a criminal background check, maltreatment check, and drug screening
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
Preferred
Minimum of a 4-year degree preferred
Customer relations experience a plus
Benefits
Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays
Company
Palco, Inc.
Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alicia Paladino
Chief Executive Officer
Company data provided by crunchbase