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Presbyterian Healthcare Services · 3 weeks ago

IT Knowledge Manager

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

$67K/yr - $102K/yr

2+ years exp

Presbyterian Healthcare Services is hiring a skilled IT Knowledge Manager. This person will provide a single point of contact for one or more IT Service Management processes, responsible for planning and coordinating day-to-day activities required to carry out, monitor, and report on the process for which they are responsible.

AssociationHealth Care

H1B Sponsor Likely

Responsibilities

The position will provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance

Responsible for managing all process documentation and supporting all enhancements to the process

Works across the organization to identify, design, analyze and develop processes in line with business and technology requirements

This position requires knowledge across multiple infrastructure platforms and processes Partners with the Technical Subject Matter Experts to provide process requirements for building or modifying tools that support the process

Coordinates the design, development and maintenance of one or more of the processes and related procedures within the ITSM Lifecycle

Coordinates the planning and management of support for the processes and for the toolset supporting the processes

Coordinates interfaces between ITSM processes and other service management processes

Coordinates the monitoring of the effectiveness of the processes and makes recommendations for improvement

Coordinates the production of management information through the definition of CSFs and KPIs for the processes within area of responsibility

Qualification

ITIL 4Knowledge ManagementServiceNowProcess AnalysisTechnical WritingInstructional DesignProject ManagementCommunication SkillsCollaboration

Required

Bachelor s degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree

Knowledge of process analysis principles

Preferred

Mastery of ITIL 4 and Knowledge Management: Possesses a strong grasp of ITIL 4 practices, particularly in Knowledge Management, content curation, and technical writing within an ITSM environment

Proficient with ServiceNow: Experienced in administering the ServiceNow Knowledge Management application, overseeing governance, and reporting on KPIs to ensure effective knowledge management processes

Collaborative knowledge curation and training: Works closely with Subject Matter Experts, Service Owners, and other key teams to curate organizational knowledge, and creates, coordinates, and delivers training sessions on various ITSM topics

Exceptional communication and instructional skills: Excels at communicating and presenting complex technical ideas in a clear, accessible manner. Has a solid understanding of project management concepts and is familiar with instructional design principles

Benefits

Medical

Dental

Vision

Short-term and long-term disability

Group term life insurance

Other optional voluntary benefits

Employee Wellness rewards program

Wellness challenges

Webinar

Preventive screening

Company

Presbyterian Healthcare Services

Glassdoor3.6

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.

Founded in 1908

Clovis, New Mexico, USA

10001+ employees

http://www.phs.org

H1B Sponsorship

Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (90)

2024 (86)

2023 (85)

2022 (93)

2021 (86)

2020 (76)