Slide · 1 month ago
Contact Center Team Lead - Homeowners Insurance
Tampa
Full-time
Onsite
Mid Level
3+ years expSlide Insurance is an innovation-driven company that emphasizes a collaborative and award-winning culture. The Contact Center Team Lead will serve as a primary escalation point for customer issues, oversee team performance metrics, and assist in training new employees while ensuring compliance with company policies.
Artificial Intelligence (AI)Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Serve as the primary escalation point for customer issues unresolved by representatives
Function as liaison between contact center and other departments to address technical challenges
Resolve complex or high-priority issues promptly, balancing customer satisfaction and compliance to company policies
Assist in tracking and monitoring team performance metrics, including response times and resolutions rates
Coordinate and oversee break and lunch schedules for the representatives
Provide subject matter expertise to support and guide representatives
Assist in onboarding and training new employees, ensuring they understand company policies, systems, and customer service best practices
Identify and recommend process improvement opportunities within departmental call flows
Respond promptly to customer inquiries to ensure timely and effective service
Perform other duties as assigned
Qualification
Required
Bachelor's degree or High school diploma and equivalent experience required
3 + years of experience in a Contact or Call Center environment required
20-44 license required
Capability to guide and inspire a team of customer service representatives
Strong facilitation, communication, and interpersonal skills
Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues
Demonstrated strong organizational skills
Strong interpersonal skills
Excellent verbal and written communication skills
Ability to work independently and prioritize effectively
Ability to think critically and objectively
Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
Desire to live Slide's Core Values
Preferred
Homeowners experience preferred
Benefits
Comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.
Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
Company
Slide
Slide is a technology-enabled insurance company that makes it easy for modern consumers to choose the right coverage for their unique needs and budgets.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$770MKey Investors
Regions Bank
2025-06-18IPO
2025-05-14Debt Financing· $250M
2024-06-27Debt Financing· $175M
Leadership Team
Bruce Lucas
Founder, CEO
Recent News
2025-11-07
Slide Insurance Holdings, Inc.
2025-10-17
Company data provided by crunchbase