GitHub · 22 hours ago
Success at Scale Programs Manager III
United States
Full-time
Remote
Senior Level
$85K/yr - $225K/yr
5+ years expGitHub is the world’s leading platform for agentic software development. The Success at Scale Program Manager role is responsible for executing post-sale digital and scale programs to drive adoption and retention, creating customer-centric campaigns and analyzing their performance to ensure successful outcomes.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Design, implement, and optimize a portfolio of digital-first programs to drive product adoption, customer retention, and expansion. Ensure cross-functional alignment by integrating stakeholder feedback, defining KPIs, and refining processes to enhance efficiency and impact of programs. Develop measurable customer campaigns that align with company goals and customer needs, ensuring they scale effectively to meet evolving business objectives
Design AI-powered digital and scale programs that enhance customer success through automation, self-service, and community-driven models. Partner with Operations and Analytics to utilize revenue signals and telemetry for customer engagement and adoption, iterating campaigns based on insights. Leverage analytics and automation to streamline workflows, track success, and drive continuous improvements with team members in engagement, retention, and risk mitigation
Develop and execute cross-functional plans that align with business goals and successful customer outcomes. Collaborate with internal stakeholders and cross-functional partners across Customer Success, Operations, Analytics, Marketing, Product, and Sales to drive program success and impact. Manage change, negotiates deadlines and deliverables with stakeholders, prioritizes work
Contribute to a culture of innovation, incorporating industry best practices and AI capabilities within a portfolio of digital and scale programs. Deeply understand our customers’ needs by being customer 0 of GitHub platform features. Share knowledge, best practices, and thought leadership for digital engagement, automation, and self-service capabilities
Qualification
Required
5+ years experience in program management, project management, customer success, lifecycle marketing, or a related field OR Bachelor's Degree in a related field AND 3+ years experience in program management, project management, customer success, lifecycle marketing, or a related field OR equivalent experience
1+ years experience executing scalable customer success programs that drive measurable impact
1+ years experience with customer engagement and communication platforms uniquely aligned with Digital and Scale program execution (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce)
Preferred
Experience and ability to influence and drive innovation across cross-functional teams in a fast-paced B2B SaaS environment and utilizing data to inform decision making
Experience in the software development or DevOps domains, with experience in designing and implementing scalable processes and leveraging automation tools to optimize customer success operations
Experience leveraging AI-powered solutions for digital and/or scaled customer engagements
Knowledge of digital customer journey frameworks, segmentation strategies, and lifecycle automation to scale customer success programs
Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services, and/or others, aligned with driving data-driven decision-making and prioritizing high-impact initiatives
Benefits
Annual bonus
Stock
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
The French Tech Journal
2026-01-08
Company data provided by crunchbase