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Parts Town · 21 hours ago

UX Director (Hybrid Work Schedule)

Fort Wayne, IN

Full-time

Hybrid

Lead/Staff, Director/Executive

$146K/yr - $218K/yr

5+ years exp

Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts. As the UX Director, you will establish a team of UX professionals to enhance user experience across the company's website and mobile apps, advocating for user-driven design and collaborating with various teams to achieve innovative customer experiences.

CookingFood ProcessingLogisticsRestaurantsSupply Chain Management

Responsibilities

Establish, own and drive the UX practice including definition, strategy, execution, measurement and governance, putting our customers at the center of your design strategy

Infuse a customer-back mindset across the organization. Be the champion and change leader to integrate User Experience into cross-functional processes and evangelize across the Parts Town business

Actively engage with the customers and product leaders to prioritize roadmap capabilities that deliver easy and innovative customer experiences that drive successful business outcomes, and maximize user adoption, utilization, and retention

Lead and mentor a team of UX researchers and designers, build a culture of inspiring design outcomes, and drive streamlined execution to deliver UX projects on time, on scope, and on budget

Develop and maintain a compelling and frictionless user journey for all user groups that engage within the Parts Town ecommerce channels. Continually validate those experiences using qualitative and quantitative user feedback

Ensure a consistent, on-brand UX across channels and touchpoints along the customer journey, so customers know and trust the experience

Lead creation of a UX component library and specifications for simplified and consistent ecommerce capability development

Partner with product management, marketing, engineering, customer insights, and customer success organizations to measure product usage using UX metrics and seek alignment on how product roadmap capabilities will move the needle on the key metrics

Stay current on industry trends, design standards and technological advancements, and competitive analysis working with the product, marketing, business, and innovation teams

Qualification

UX leadershipUser experience researchOmni-channel applicationsData-driven decision makingAgile developmentPrototypingB2B ecommerce experienceCommunication skillsGrowth mindset

Required

You have 5+ years in a UX leadership role in defining and executing a UX practice and can demonstrate portfolio evolution and execution

You've delivered a proven track record of successful user experience research and/or design of omni channel applications

You are Comfortable presenting to senior leadership

You are a player coach who can think as well as do, happy at 30,000 or 1000 ft view to engage on business strategy, as well as dive deep to a pixel level to coach the UX team and lead by example

You are well versed with UX best practices, design principles, and execution models

You are highly data-driven in decision making practices and executive reporting

You have experience designing for enterprise class software services and working in an Agile development environment

You have experience incubating new product offerings in new segments in nimble iterations; you appreciate and frequently utilize prototyping to facilitate iterative design

You possess phenomenal written and verbal communication skills; you inspire others and inject energy and enthusiasm into the organization

You are a deep believer and subscriber to a growth mindset mentality, where decisiveness and failing fast and forward is embraced

You appreciate how exciting and rare it is to work at a company with such extraordinarily sustained growth – Success means more opportunities to develop and deliver truly innovative technology, and that motivates you