FICO · 2 weeks ago
Client Success Manager - Associate Partner
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $132K/yrFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Customer Success Manager plays a pivotal role in supporting the customer lifecycle, developing relationships through ongoing support, and ensuring customer success by maximizing the adoption of FICO solutions.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Drive customer success from day one to renewal and beyond – You'll serve as the primary contact throughout the entire customer lifecycle, helping customers maximize adoption of FICO solutions while ensuring they achieve continuous value delivery, seamless renewals, and capitalize on new business opportunities that align with their objectives
Build strategic partnerships that fuel growth – Develop and maintain deep engagement across customer business areas while collaborating with Key Account Managers to execute account plans, helping customers identify opportunities to expand their use of the FICO platform while leveraging these partnerships for testimonials and referrals that strengthen our market presence
Master the art of risk mitigation and opportunity creation – Proactively identify and address churn risks while prioritizing customer engagement based on their growth potential and strategic value, ensuring customers can confidently forecast stable revenue through optimized use of FICO solutions and expanded platform penetration
Lead seamless implementations and transitions – Guide customers through onboarding from sales handoff to successful go-live, managing training sessions and project kickoffs while coordinating with professional services to help customers navigate timelines, budget considerations, and operational readiness on the FICO platform
Navigate complex deals with precision – Support customers through RFP responses, security questionnaires, and contract negotiations while maintaining accurate deal management in Salesforce, ensuring customers receive proper internal approvals and helping them maximize value through renewal negotiations and additional service opportunities
Expand your influence beyond the desk – Attend industry conferences to build networks, enhance FICO's brand visibility, and stay current with market trends that can help your customers better leverage our platform for their evolving business needs
Qualification
Required
Bachelor's degree or equivalent commercial experience
Demonstrated responsibility for helping clients with complex use cases and multiple stakeholders successfully navigate renewal, upsell, and expansion into new business units
Strong background in SaaS, software, or platform-based tools
Exceptional client management skills in the software industry
Ability to understand customer objectives while guiding them toward measurable success through platform optimization
Exceptional consultative skills, including clear communication and active listening
Ability to inspire confidence while helping customers overcome challenges
High levels of organization and attention to detail
Track record of taking ownership of customer situations and helping them achieve resolution
Creative problem-solver who helps customers thrive in dynamic environments
Natural team player who excels in collaborative environments
Initiative to take charge when customers need guidance
Focus on helping customers achieve success and optimal business outcomes through the FICO platform
Benefits
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
Founded in 1956
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
2026-01-06
Company data provided by crunchbase